Job Information
OAK STREET HEALTH MSO LLC Practice Manager - 77083 in Houston, Texas
Practice Manager
The purpose of a Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.
Staff Management and Development: - Hire, train, supervise, coach, mentor and manage a multidisciplinary team of 15+. - Ensure the center is a Great Place to Work, and our teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times.
Clinic Operations: - Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed - Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed. - Drive results for patients in Oak Street Healths care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. - Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics. - Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows - Ensure our patient scheduling processes are executed efficiently. - Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours. -. Use Oak Street Healths proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows . - Partner with the Center Medical Director and Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center.
Other duties as assigned. - This role reports to the Regional Director of Operations or Regional Vice President (depending on location) and has an opportunity for advancement.
Requirements: - 2 or more years of experience in a supervisory role. - Ability to work flexible hours as needed, with occasional evenings. - Proficient PC skills. - US work authorization. Proof of eligibility to work in the U.S.A, (the law requires employers to verify the I-9 information by the end of the third day of an employee's employment.) - Someone who embodies being Oaky.
Other Skills: - A passion for mentorship and team development. - Ability to drive the culture of your center that is collaborative, patient - Centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams. - A problem-solving orientation and eagerness to identify process gaps and implement practical solutions. - A flexible and positive attitude, including being comfortable with ambiguity. - A proactive and adaptable working style - able to cover tasks as they arise and regularly make independent decisions regarding competing priorities. - Impeccable judgment and maturity. - A supportive attitude toward our patient population of older adults. - Able to handle confidential information with discretion.
Strongly Preferred: - Bachelors OR master's Degree in a related field. - 5 or more years of experience in a supervisory role within a clinical setting. - Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve. - Experience successfully driving teams towards achievement of metrics. - Experience with Google Suite.
What Does Being Oaky Look Like? - Radiating positive energy. - Assuming good intentions. - Creating an unmatched patient experience. - Driving clinical excellence. - Taking ownership and delivering results. - Being relentlessly determined.
Successful completion of a background check and drug screen are required for employment. (Due to the nature of employer's business, company policy requires that candidates having criminal background will not be considered for employment.)
