Job Information
TEXAS CHILDRENS HOSPITAL % THOMAS AND COMPANY Medical Assistant II --77030 in Houston, Texas
Job Duties and Responsibilities
Demonstrate positive and effective interpersonal skills, communication, and customer service skills
Welcome and interact with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive
manner
Respond to customer questions with prompt information and/or service related to appointment status, wait time, or
unanticipated problems
Communicate with patient, staff, and providers regarding patient arrivals, delays, and clinic processes
Proactively approach dissatisfied customers and implements customer service recovery measures
Facilitate the appointment check-in procedure
Collaborate with clinic staff to ensure efficient patient flow
Provide high quality, cost-effective patient care in collaboration with clinicians and in conjunction with the patient/family
Complete check out for patients and families
Facilitate patient flow as the scheduling master for the clinic
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo
respiratory fit testing in compliance with occupational health and safety standards.
Skills and Requirements
College Degree in Relevant Field Preferred
Required 2 years related experience
Preferred experience in a healthcare setting or customer service focused industry and preferred outpatient clinic operations
experience
Required Licenses/Certifications (Only one required from the list below):
CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association
CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants
CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA)
EMT - Emergency Medical Techn by the Texas Department of State Health Services
EMT-A - Advanced EMT by the Texas Department of State Health Services
EMT-B - Emergency Medical Techn-Basic by the Texas Department of State Health Services
EMT-I - Emergency Medical Techn-Interm by the Texas Department of State Health Services
EMT-P - Emergency Medical Techn-Parame by the Texas Department of State Health Services
LIC PAR - Lic-Paramedic by the Texas Department of State Health Services
NCMA - National Cert Med Assistant by the National Center for Competency Testing
NRCMA - Nat Reg Cert Med Assistant by the National Association of Health Professionals
RMA-AAH : American Allied Health by the American Allied Health
RMA-AAMP : American Association of Medical Personnel by the American Association of Medical Personnel
RMA-AMT : American Medical Technologist by the American Medical Technologist
RMA-ARMA : American Registry of Medical Assistants by the American Registry of Medical Assistants
Background:
Successful completion of a background check and drug screen are required for employment. (Due to the nature of employer's
business, company policy requires that candidates having criminal background will not be considered for employment.)
