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WILLIAM MARSH RICE UNIVERSITY Manager, IT Disaster Recovery Program - 4391 in Houston, Texas

Special Instructions to Applicants : All interested applicants should attach a resume in the Supporting Documents section of the application. A cover letter is optional, but welcomed. We suggest the documents be in a PDF format to avoid formatting issues.

Rice University

Boasting a 300-acre, tree-lined campus in the heart of Houston, Rice University is consistently ranked among the nation's top 20 universities by U.S. News and World Report. We are more than a place of academic excellence and pioneering research-Rice is a vibrant and welcoming community where every faculty, staff, and student is valued and empowered to grow.

Rice is committing to unparalleled excellence as we work to become the premier university in the world for teaching and research. We won't do it like any other institution. We will do it with humanity for the good of humankind. We will do it on a personalized scale as only Rice can.

The Rice Experience is our excellence and our culture of care - the close interactions between faculty and students, the interdisciplinary connectedness of our fields of study, and the commitment and ownership to Rice and our community. Learn more about Rice University's newly launched ten-year strategic plan Momentous .

At Rice, we share a set of core values-Responsibility, Integrity, Community, and Excellence-that shape our culture and guide how we engage with one another and the world around us. These values define our commitment to fostering an inclusive environment where diversity is embraced, creativity is nurtured, and personal and professional growth is supported.

Join us in building a community where every voice matters and every contribution is celebrated. Here, your work will have a meaningful impact, and you will be part of something extraordinary. Rice is seeking a dynamic, forward-thinking leader to join us as the Manager, IT Disaster Recovery Program.

Rice University Office of Information Technology (OIT)

OIT will provide excellent constituent service, acting as a strategic partner to advance Rice University's priorities and mission of "path breaking research, unsurpassed teaching, and contribution to the betterment of our world".

IT will fuel innovation at speed across the university by building a culture of trust, using an effective and service-focused operating model, driving seamless experiences, and providing core IT capabilities.

Platform Engineering and Infrastructure (Enterprise Infrastructure)

Platform Engineering and Infrastructure manages and modernizes platforms that improve OIT's operation and service delivery, including endpoint engineering, collaboration and email platforms, storage, cloud, and compute infrastructure.

Position Summary

As a member of the Office of Information Technology team, the Manager, IT Disaster Recovery Program is responsible for overseeing the development, implementation, and maintenance of the university's IT disaster recovery program. This role will focus on infrastructure resilience, plan development, and ongoing testing to ensure the continuity of critical IT services in the event of unforeseen disruptions. The Program Manager works collaboratively with other OIT professionals, OIT Partners, and the University community to assess and analyze the operational and business impacts and risks of potential IT disasters. The position is expected to evolve with shifts in technology paradigms. Operates as a thought leader, using expertise to strategically translate business operations recovery requirements into action-oriented plans, programs, data center infrastructures, and recovery testing strategies.

The ideal candidate for this position is a strategic and detail-oriented professional with a robust background in developing, implementing, and managing comprehensive IT disaster recovery (DR) and business continuity (BC) plans. This individual deeply understands the unique needs and challenges a research-intens ve academic environment faces and is committed to ensuring the resilience and uninterrupted operation of critical IT infrastructure for the Rice campus community.

Why You'll Love Working Here:

At Rice University, we believe in the power of people. As the Manager, IT Disaster Recovery Program, you'll have the opportunity to shape a positive and thriving campus climate, influence institutional strategy, and leave a legacy of growth, belonging, and excellence. Join us as we continue to create a dynamic, diverse, and supportive community.

Workplace Requirements

This position is offered as a hybrid role, combining both in-office and remote work to provide flexibility and support collaboration. Per Rice policy 440 , work arrangements may be subject to change.

This is a full-time, benefits-eligible position, and the salary will be commensurate with experience and qualifications. *Exempt (salaried) positions under FLSA are not eligible for overtime.

Minimum Requirements

  • Bachelor's degree
    • In lieu of the education requirement, additional related experience above and beyond what is required may be substituted on an equivalent year-for-year basis.
  • Five years of related experience in IT Disaster Recovery/Business Continuity plan development, maintenance, and administration, along with expertise in critical planning and decision-making for enterprise computing systems and infrastructure
    • In lieu of the experience requirement, additional related education, above and beyond what is required, may be substituted on an equivalent year-for-year basis.
  • Skills
    • Strong knowledge of IT infrastructure, systems, and applications
    • Experience in conducting and managing disaster recovery testing exercises
    • Ability to work collaboratively with a team of diverse IT professionals, clients, and partners, thereby establishing credibility and relationships with senior leadership, colleagues, and customers
    • Ability to assess functional requirements and provide appropriate technology solutions
    • Ability to use hands-on experience to support backup, recovery, storage systems, and IT security management
    • Understanding of how disasters impact functional systems, technical infrastructure, and campus constituents.
    • Ability to troubleshoot issues and identify solutions in complex and disparate systems environments
    • Strong interpersonal, analytical, presentation, and critical thinking skills
    • Strong customer service and communication skills
    • Self-motivated and actively shares knowledge and experience with colleagues
    • Vendor management skills
    • Familiarity with current computing, trends, and issues

OIT Competency Expectations

Trust Building and Stakeholder Engagement

  • Foster trust across the campus by being transparent, reliable, consistent, and solution-oriented in communication and execution. Ensure clear, consistent, and timely communication with all constituents, maintaining a service-oriented mindset and addressing challenges with integrity.

Collaboration and Cross-functional Leadership

Lead through collaboration, working across departments and with external partners to achieve shared goals. Cultivate strong, collaborative relati

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