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Library Technology Service Specialist

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Library Technology Service Specialist

Salary

$18.85 - $20.37 Hourly

Location

Various

Job Type

Full Time

Job Number

34357

Department

Houston Public Library

Division

HPL - DIGITAL STRATEGIES

Opening Date

06/21/2024

Closing Date

7/4/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: All Persons Interested

PN# 34357

Division: Digital Strategies

Section: TECHLink

Reporting Location: Various

Workdays & Hours: Monday - Saturday 8:00 AM – 8:00 PM (varies)*

*Subject to change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The Houston Public Library seeks an energetic, customer service oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base at various TECHLink locations. TECHLink locations are technology centers and makerspaces that provide access to state-of-the-art equipment for content creation and building new skills. Successful candidates will have a love of technology and sharing it with others, enjoy working with a diverse population, and interacting with customers of all ages.

The Library Technology Service Specialist will:

• Perform training and give assistance to customers on using a variety of devices and technologies including multimedia and makerspaces;

• Assist customers with registering for equipment use and workshops

• Interact with customers to determine how TECHLink might serve their needs;

• Gather or collect information to generate reports, activity logs, etc.;

• Process data entry activities to update and verify TECHLink customer records;

• Promote and assist with innovative library services and programming;

• Serve as a liaison between customers and the Digital Strategies department;

• Troubleshoot and resolve moderately complex problems, complaints and/or requests;

• Assist with deploying and configuring various software, technologies and equipment

• Work evening and Saturday hours as needed to ensure adequate coverage for service operations; and perform other duties as assigned.

Candidates are encouraged to submit a resume and cover letter when applying.

WORKING CONDITIONS

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Two (2) years of customer service experience working in an environment involving various user focused technologies including Microsoft Office and Web2 Technology is preferred.

LICENSE REQUIREMENTS

A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2) preferred.

PREFERENCES

PREFERENCES:

• Proficient computer skills working with both hardware and software;

• Proficiency in Microsoft Office and Web2 Technology;

• Experience with user focused technologies including 3-D Printing, Embroidery machines, laser cutters, Video/music production, and digital artistry.

• Experience working with people of diverse backgrounds;

• Ability to communicate effectively orally and in writing;

• Strong interpersonal skills and the ability to collaborate with others;

• Experience working with children and families; and

  Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test

SAFETY IMPACT POSITION

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1439.

If you need special services or accommodations, call 832-393-1439 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Are you a current Houston Public Library employee?

• Yes

• No

  03

  Please indicate your level of education?

• High school diploma or a GED

• Associate's Degree

• Bachelor's Degree or higher

• None of the above apply

  04

  Please indicate your level of customer service experience in an environment with user focused technologies?

• Less than 2 years

• 2 years but less than 5 years

• 5 or more years

• No experience

  05

  Describe your experience working in a customer service setting including the user focused technologies. (If you do not have any experience, please put N/A)

  06

  Do you have experience with any of the following user focused technologies (select all that apply)

• 3-D Printing and 3-D Scanning

• Embroidery Machines

• Laser cutters

• Video production

• Music production

• Digital Artistry

• I have no experience

  07

  Describe your experience with teaching technology. If you have none, please put N/A.

  08

  Please indicate your proficiency level with Microsoft Office.

• Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities

• Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)

• Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)

• No experience

  09

  Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:

• Spanish

• Chinese

• Vietnamese

• Arabic

• French

• Other Languages

• I am not bilingual

  Required Question