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IT ARCHITECT – BUSINESS ANALYSIS

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IT ARCHITECT – BUSINESS ANALYSIS

Salary

$115,000.00 - $125,000.00 Annually

Location

611 Walker Street

Job Type

Full Time

Job Number

33779

Department

Houston Information Technology Services

Division

HITS - PROJECT MANAGEMENT OFFICE (PMO)

Opening Date

06/18/2024

Closing Date

7/19/2024 12:00 AM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: IT ARCHITECT – BUSINESS ANALYSIS

Posting Number: 33779

Division: Project Management Office

Reporting Location: 611 WALKER, Houston, TX 77002

Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The purpose of this position is to establish and maintain business relationship with Houston Information Technology Services (HITS) customers. The position works with the customer’s leadership to understand their business needs and challenges and leverage that information to identify how to integrate technology to achieve customer’s goals. The position helps to ensure that technology services provided to the customer align with their overall business strategy. The IT Liaison provides direction and guidance to business partners to enable the best information technology (IT) solutions that meet the business needs. The position bridges the gap between business partners and technology solution providers.

RESPONSIBILITIES

STRATEGY: Partners with business leadership to plan new initiatives, evaluate proposals, and determine how they fit into business capability roadmaps and priorities. Focuses on business value rather than solutions to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements. Aligns overall HITS strategic plan and customer’s technology roadmap. Identifies HITS service catalogue items that the customer can leverage to address existing business needs. Provides business case and rationale to customer leveraging HITS service catalogue to address needs. Assists business leaders and enables them to articulate their function’s (i.e., technology, people, etc.) needs and requirements that will advance business objectives. Identify change management associated with technology initiatives to ensure effective business transformation. Identifies and integrates customers’ long-range plans into business capability roadmaps and priorities, as appropriate. Briefs HITS stakeholders on customer’s strategic plans. Advocates for an awareness and focus on customer strategic plans. Ensure that project/program managers of customer projects are knowledgeable about the customer and their objectives. Engage as a project/program stakeholder, including evaluating project efforts and progress against joint strategic plans and objectives.

CUSTOMER SERVICE: Builds and manage the relationship team to ensure convergence and strategic partnering with the customer team, including working closely with customer leadership as executive sponsors for each customer. Advocate for an awareness and focus on customer strategic plans.

TEAM EFFORT: Contributes to team effort by accomplishing related results and performing related responsibilities as needed.

IT LIAISON KEY RESPONSIBILITIES:

• Builds and maintains strong relationships with business partners and acts as a liaison between information services teams and the business partner.

• Manages and mentors a Business Relationship Manager (BRM) team that builds and manages strategic relationships with business partners.

• Acts as an advisor to business partners to shape their strategy with regard to technology and ensure they are aware of IT service offerings.

• Promotes business projects and value to the IT leaders and community.

• Works with business analysts to help their business units define new capabilities.

• Defines, prioritizes, and manages program and project initiatives.

• Tracks ROI for business initiatives including cost, benefits, and risk.

• Helps define and communicate new services to support business needs.

• Participates in development of business strategic planning and IT strategic planning.

• Assists in the development of metrics used to track value delivery.

• Provides details on cost, value, and opportunity to optimize IT spend (initiatives and support services)

• Communicates business needs with appropriate IT solution center to gain alignment between business needs and technical capabilities.

• Gathers high-level business requirements and defines scope during initial discovery by conducting meetings/interviews and facilitating large group/cross-functional sessions with partners.

• Leads in the development of business cases requiring IT-based solutions.

• Establishes initial vendor relationships and maintains a forward-looking view of vendor direction.

• Interfaces with vendors to understand whether vendor products will meet business requirements.

• Monitors that the solution center is meeting the partner’s expectations.

• Refines SLAs based on business need.

• Maintains up-to-date awareness of industry and technology trends and makes recommendations for implementation of new/upgraded systems and technologies.

• Maintains knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions.

  BUSINESS RELATIONSHIP MANAGER Responsibilities

• Serves as the business relationship connector between City departments and HITS.

• Works closely with assigned business areas for planning, delivery, and sustainment of deployed solutions.

• Owns HITS Service Level Agreements (SLA) with customers.

• Schedules and performs regular review of SLAs with customer leadership.

• Aligns SLA with HITS services and facilitates resolution of SLA breaches.

• Works with leadership to evolve culture and organization behavior, elevating HITS into a strategic partner.

• Focuses on strategic initiatives and facilitates the planning execution of business changes through the use of technology aligned with overall HITS strategic plan.

• Builds both horizontal and vertical relationships with IT leaders to deliver business impact.

• Coaches’ customers and enables them to articulate the technology needs and requirements.

• Acts as a resource and single point of contact for the customer with HITS.

• Ensures that strategies and key performance indicators are identified and leveraged for effective IT demand shaping.

• Consults with departments and reviews IT usage, services, technology, and department specific projects in order to identify, forecast, and develop IT needs.

• Coordinates the use and delivery of IT services throughout the customer’s department.

• Manages development of the business cases. Analyzes and reports operational and financial impacts of vendors, products, and services.

• Prepares and submits operational budget and cost estimates for proposed projects to management.

• Serves as liaison between HITS, City departments, and City management to identify, forecast, and address IT needs.

  IT ARCHITECT KEY QUALITIES

• Knowledge of business applications preferably in a large enterprise arena.

• Skill in discipline, analytical skills, problem-solving abilities, and attention to details.

• Skill in verbal and written skills with ability to communicate effectively with peers and executive leadership.

• Skill in leadership and teamwork skills, including facilitating change, driving operational excellence, and striving for continuous improvement as a team.

• Ability to interact with department executives to drive business value.

• Ability to understand and explain technical or complex subject matter in business terms.

• Ability to work well with others in fast paced, dynamic environment.

• Ability to communicate clearly, negotiate, listen, mitigate conflict, build alliances, and achieve desired results using strong interpersonal and diplomacy skills.

• Ability to lead and manage under conditions of ambiguity and uncertainty. Proven organizational skills in working across organizational boundaries and reporting lines.

• Ability to develop department IT roadmap.

• Ability to understand and prioritize IT projects across the organization to benefit COH.

  ADDITIONAL SKILLS

• Strong analytical skills to critically evaluate information gathered from multiple sources.

• Ability to distinguish presented user requests from the underlying true needs and distinguish solution ideas from requirements.

• Ability to manage stakeholder expectations and resolve conflicts.

• Ability to lead requirements elicitation workshops.

• Ability to validate data obtained via other techniques and expose new areas for elicitation.

• Understanding of contemporary requirements gathering practices and the ability to apply them in practice.

• Familiarity with requirements engineering practices and resources.

• Knowledge of product management concepts

• Application domain knowledge is a plus.

  WORKING CONDITIONS

  There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions.

MINIMUM REQUIREMENTS

EDUCATION

Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

Holds PMI certifications; recognized as having mastery of particular technical discipline.

A Master’s degree in Computer Science or Management and Information Systems or closely related field may be substituted for up to two (2) years of the experience requirement.

EXPERIENCE

At least ten (10) years of specialized experience in business systems analysis and design.

LICENSE

None

PREFERENCES

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *

Preferences shall also be given to those with the following:

Applicants with the following Certifications:

• CCBA - Certification of Competency in Business Analysis

• CBAP - Certified Business Analysis Professional

• AAC - Agile Analysis Certification

• CFLBA - Certified Foundation Level Business Analyst

• PMI Certification

• Departmental IT Liaison experience is preferred.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION – NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 30

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.

If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  What best describes your highest level of education?

• High School Diploma or GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree or Beyond

• None of the above

  03

  Which are of concentration did you obtain your degree?

• Computer Science

• Management and Information Systems (MIS)

• Data & Analytics

• Data Science

• Information Technology

• My degree concentration is not listed

• I have no degree.

  04

  Which best describes your years of experience in business systems analysis and design?

• Less than 8 years of experience

• 8 years of experience

• 9 years of experience

• 10 or more years of experience

• I have no experience supporting applications

  05

  How many verifiable years of experience do you have as an IT Liaison?

• Less than 2 years of experience

• 2-3 years of experience

• 3-4 years of experience

• 4-5 years of experience

• 5 + years of experience

• I have no IT Liaison experience.

  06

  Please provide an example of your Departmental IT Liaison experience ("See Resume" will delay review of your application)

  07

  Do you have the valid PMP/PMI Certification?

• Yes

• No

  08

  Which of the following best describes your experience in Microsoft Visio?

• Less than 6 years of experience

• 6 years but less than 8 years of experience

• 8 years but less than 10 years of experience

• 10 years but less than 12 years of experience

• More than 12 years of experience

• I have no experience supporting applications

  09

  Which of the following best describes your experience with Microsoft Project?

• Less than 6 years of experience

• 6 years but less than 8 years of experience

• 8 years but less than 10 years of experience

• 10 years but less than 12 years of experience

• More than 12 years of experience

• I have no experience supporting applications

  10

  Please select which valid certifications you currently hold. (Check all that applies)

• CCBA - Certification of Competency in Business Analysis

• CBAP - Certified Business Analysis Professional

• AAC - Agile Analysis Certification

• CFLBA - Certified Foundation Level Business Analyst

• None of the above

  11

  Please indicate your level of proficiency in Microsoft Office products (Word, Access, Excel, PowerPoint, Outlook).

• BEGINNER: Perform daily word processing tasks in Word, enter correct data, create a database, import data from Excel in Access, format cells, rows and columns in Excel, create a PowerPoint presentation file with a title slide, bullet points and place in slide loop mode; creates a new e-mail message, checking e-mail in Outlook.

• INTERMEDIATE: Basic formatting and create a variety of templates, mail merges in Word; create primary key to associate data between multiple tables, create a select query in Access; create, modify, and format charts, use graphic objects to enhance worksheets & charts in Excel; add special affects to presentation (design and animation) in PowerPoint; reply, forward, print and delete an e-mail message in Outlook.

• ADVANCED: Manage table data, sort and filter merges in Word, create a split form and report and back up your databases in Access; use the filter and formula functions to manipulate data in Excel; transition presentation slides, link Excel charts to presentation and add voice in PowerPoint; delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar

• EXPERT: Produce table of contents, footnotes, endnotes, bookmarks in Word, manage Macro commands, and manage database objects in Access, use advance formula functions (VLOOKUP, IF, IS) manage macro commands, group rows in Excel; publish presentation online, embed objects into presentation in PowerPoint; managing multiple calendars, set rules for incoming mail, create subfolders for mail to be placed in Outlook.

• I have no experience in working with Microsoft Office Products

  12

  Please provide a list of all valid certifications you currently hold and their validity date(s) ("See Resume" will delay review of your application)

  Required Question