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Human Service Program Manager

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Human Service Program Manager

Salary

$66,482.00 - $75,647.26 Annually

Location

Various

Job Type

Full Time

Job Number

33676

Department

Houston Health Department

Division

HHD - Office of Chronic Disease

Opening Date

05/14/2024

Closing Date

6/14/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

PN: 33676

Applications accepted from: All Persons Interested

Division: Public Health Infrastructure

Section: Office of Chronic Disease, Health Education and Wellness

Location: Varies

Workday & Hours: Mon- Fri 8:00am- 5:00pm; Occasional Weekends

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The Houston Health Department seeks a dynamic candidate to fill the Human Service Program Manager position within our Diabetes Awareness and Wellness Network (DAWN) program. This management position will oversee multiple DAWN sites and be responsible for overseeing day-to-day operations, leading a muti-disciplinary team of public health professionals, managing program budgets, and ensuring successful delivery of community services. This role requires strong leadership and program management skills. The selected candidate will perform the following duties along with other duties as assigned:

1. Plan, implement, oversee and coordinate Chronic Disease and Diabetes programming at multiple DAWN sites, ensuring alignment with organizational goals and objectives.

2. Gather and analyze data and information that identifies community needs and assists with the development of viable programs, and the evaluation of program effectiveness.

3. Coordinate program activities, including patient education sessions, support groups, and wellness programs, to promote effective diabetes management.

4. Oversee program budget, resources, and staffing to ensure efficient operations and optimal patient outcomes.

5. Assist in coordinating approval for facility purchases, operations, maintenance and special projects.

6. Facilitate and lead efforts to establish and maintain partnerships with community organizations, healthcare providers, and other stakeholders to enhance program reach and impact

7. Serve as a liaison and collaborates with governmental and public agency representatives, community outreach and advocacy groups, and service providers.

8. Develop and maintain active and viable Advisory Councils utilizing the DAWN Coalition and other community groups.

9. Develop and participate in education, training marketing strategies and presentations related to DAWN services to various partners and departmental leadership.

10. Monitor program metrics and outcomes, utilizing data-driven insights to evaluate program effectiveness and identify areas for improvement.

11. Provide leadership and guidance to direct reports, fostering a culture of collaboration, innovation, and continuous improvement.

12. Stay informed about developments in diabetes prevention, education, and billing, incorporating best practices into program design and delivery.

13. All other duties as assigned.

WORKING CONDITIONS

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a Bachelor's degree in Behavioral or Social Science, Humanities, Business Administration, Public Administration or a closely related field.

EXPERIENCE REQUIREMENTS

Four years of experience in administration or professional work related to Urban Planning, Public Administration or Service Delivery in a social service agency, public department or a similar facility are required.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

PREFERENCES

• Masters degree in Public Health, Public Administration, or Behavioral Science

• Bilingual in Spanish, Vietnamese, or Chinese

• Familiarity with chronic disease/diabetes self-management programming or public health practices

• Advance proficiency in data reporting and management using Microsoft Excel, EPIC, Qualtrics and other types of data software

• Experience using Microsoft Office products including Word, Excel, PowerPoint, Teams

Eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview.

SAFETY IMPACT POSITION YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test

SALARY INFORMATION GENERAL FUNDED

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

The salary range a PAY GRADE: 25

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393- (http://agency.governmentjobs.com/houston/default.cfm%20or%20call%20832-393-0451) 4882.

If you need special services or accommodations, please call (832) 393-4882 (TTY 7-11).

If you need login assistance or technical support call 855-524-5627

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Do you currently work for the Houston Health Department?

• Yes

• No

  03

  What is the highest level of education you have completed?

• Less than High School Diploma/GED

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Masters' Degree

  04

  What field of study is your degree in?

• Behavioral or Social Science

• Humanities

• Business Administration

• Public Administration

• Closely Related Field

• Other

  05

  How many years of experience in administration or professional work related to Urban Planning, Public Administration or Service Delivery in a social service agency, public department or a similar facility?

• No experience

• Less than 3 years of experience

• At least 4 years of experience

• At least 6 years of experience

• At least 8 years of experience

  06

  How many years of experience do you have supervising staff?

• No experience

• Less than a year of experience

• 1 - 3 years of experience

• 4 - 6 years of experience

• 6 or more years of experience

  07

  Do you hold a Texas Driver's License?

• Yes

• No

  08

  The role of a Human Service Program Manager involves leadership and mentorship of program staff. How do you approach team development and support to foster a collaborative and high-performing team environment? (Please do not respond "see resume")

  09

  Please describe how you prioritize tasks and allocate resources to ensure the efficient operation of programs while maintaining quality of service.

  10

  Describe your level of proficiency working with database systems to track program metrics and develop reports. (Excel, EPIC, Qualtrics). (Skills test may be administered)

  Required Question