Job Information
Crescent Hotels and Resorts Front Office Supervisor in Houston, Texas
Description
DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering excellent guest service and enjoy engaging with guests. If you have strong customer service and leadership skills, submit your resume!
Required Skills & Abilities:
-At least one (1) year previous hotel front office supervisor experience required
-Previous Hilton Brand experience is a plus.
-Flexible to work AM, PM shifts, mid-shifts, holidays, weekends and overnight shifts as needed
-Must have the ability to communicate in English, both verbal and written
-High comfortability in working with computers
-Must be able to stand/walk for at least eight (8) hours
-Basic mathematical skills for cash handling purposes
Job Description :
-Assist with training, provide open communication to management team regarding performance and discipline. Provide constructive feedback to staff to ensure performance expectations are met.
-Supervise the daily operations of the Front Desk and ensure policies, procedures, and Hilton Brand practices are consistently practiced, and optimal service and hospitality is provided to all external and internal guests.
-Resolve guest questions and complaints by conducting thorough research of the situation and determining the most effective solution.
-Welcome guests, complete check-in process and explain hotel amenities/offers.
-Promote hotel services and facilities for revenue opportunities
Benefits:
-Medical, dental and vision insurance
-Matching 401k
-Free life insurance
-Paid time off
-Holiday pay
-Hotel discount program
-Free lunch
-Monetary incentive program
Qualifications
Behaviors
Preferred
Loyal: Shows firm and constant support to a cause
Thought Provoking: Capable of making others think deeply on a subject
Innovative: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Financial: Inspired to perform well by monetary reimbursement
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience
Required
- 1 year: Front Desk Clerk Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
