Job Information
Hisco Inc. CUSTOMER SERVICE REPRESENTATIVE II in Houston, Texas
Hisco is a specialty distribution and fabrication company serving the electronic assembly, aerospace, defense, medical, electronics, and other industrial markets. With offices throughout the United States, Mexico and Canada, it has successfully served its customers for over 50 years. Hisco's goal is to continually improve services, warehousing, automated inventory, fabrication, packaging, shipping with their signature fast, friendly service.
Job Purpose
Provide information in response to customer inquiries concerning account status, products, services, purchase orders and shipments. Resolve product and service-related needs and issues in a timely and professional manner. Essential Job Responsibilities
Interacts with customers and provides information in response to inquiries about accounts, products, and services
Handle dispute resolution on customer complaints, special orders and/or returns
Perform primary Contract Review at the quoting stage, customer PO acceptance stage, during the order entry stage and the final order entry review stage
Upselling and Cross-selling of products to improve profitability through usage of Proton AI system
Price products to maximize overall profitability for Hisco. Follow corporate pricing guidelines when possible. Research, source, and price new products.
Perform Order Entry and Processing using the optimal type of OE Types (Types: Direct Orders, Future Orders, Stock Orders, Blanket, Blanket Release, JIT)
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepares necessary paperwork for debit or credit issues (RMA)
Sound understanding of order to cash processing and Loop/Order Automation
Intermediate processing of Return Material/Correction Return orders
Other duties as assigned
Education & Experience
High school diploma and/or GED required
3+ years working experience required, preferably in customer service, e-commerce, technical support, clerical, or sales
Core Competencies
Good interpersonal, communication, collaboration, and customer relationship skills
Attentive to detail and excellent follow-through
Professional telephone and email etiquette
A sound understanding of the technologies associated with Strategic Suppliers
Product and supply chain solutions knowledge
Proficient with Microsoft Office: Outlook, Word, Excel
Qualifications
