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CUSTOMER SERVICE REPRESENTATIVE I (Part-Time)

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CUSTOMER SERVICE REPRESENTATIVE I (Part-Time)

Salary

$16.71 - $20.09 Hourly

Location

1400 Lubbock

Job Type

Part Time

Job Number

35664

Department

Municipal Courts Department

Opening Date

11/26/2024

Closing Date

12/3/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications Accepted From: All Persons

Job Classification: Customer Service Representative I

Posting Number: 35664

Department: Municipal Courts Department

Division: Cash Management Division

Reporting Location: 1400 Lubbock (Primary), 700 N. San Jacinto & 3103 South Dairy Ashford (As needed on rotation)

Workdays & Hours: MON-FRI 2:00PM-10:30PM - Part-Time

• Days off are subject to change*

Must work rotating holidays & rotating weekends

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts currently has a part time employment opportunity available for a Customer Service Representatives for individuals who are self-motivated, customer service-oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

• Cash handling to include but not limited to collection of fines, processing payments by cash, check, credit card and wire transfer.

• Process City of Houston Parking Payments and schedule hearings.

• Data entry of court records and transactions; must be trusted with handling matters of high confidentiality

• Data entry of payment and fees in the Court’s case management system.

• Scanning of court documents into the Court’s case management system.

• High level of direct contact with the public, attorneys, court staff and law enforcement.

• Must maintain optimum professionalism when interfacing with constituents.

• Dissemination of court information as required and in accordance with Court policies.

• Rotation to alternate court locations and/or sections for training.

• Flexibility to work on holidays and weekends when scheduled in rotation

• Other administrative and customer service-related responsibilities as assigned.

• Must submit to annual background checks.

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and by telephone. Must be able to work rotating weekends and/or holidays as needed. Must be able to travel to another court location on short notice.

MINIMUM REQUIREMENTS

MINIMUM EDUCATION REQUIREMENTS

Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.

MINIMUM EXPERIENCE REQUIREMENTS

Six (6) months of administrative or customer service-related experience is required.

MINIMUM LICENSE REQUIREMENTS

Drivers License

PREFERENCES

Preferences may be given to candidates who are: Bilingual in Spanish, familiar with Court System Management and Resource Technology (CSMART) and its functionalities; who have documented heavy cash handling experience; heavy customer service experience, knowledge of court policies & procedures, and who possess excellent verbal & written communication skills.

Preference shall be given to eligible veteran applicants, provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, are among the most qualified candidates for the position, and satisfy all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test. Bilingual applicants applying will be subject to skill testing.

SAFETY IMPACT POSITION NO

This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 20

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-7238 .

If you need special services or accommodations, call (832) 393-7238 . (TTY 7-1-1) . If you need login assistance or technical support call 855-524-5627 .

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Supplemental Insurance

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Compensable Sick Leave

• Personal Leave

• Flexible schedules

• Hybrid-Telework for eligible positions

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Paid Prenatal, Parental and Infant Wellness Leaves

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Which best describes your completed education and verifiable work-related experience?

• Bachelor's degree and beyond with AT LEAST Six (6) months of administrative or customer service related experience.

• Bachelor's degree and beyond with LESS THAN Six (6) months of administrative or customer service related experience.

• Associate's degree and AT LEAST Six (6) months of administrative or customer service related experience.

• Associate's degree and LESS THAN Six (6) months of administrative or customer service related experience

• High School Diploma or GED and AT LEAST Six (6) months of administrative or customer service related experience.

• High School Diploma or GED and LESS THAN Six (6) months of administrative or customer service related experience.

  03

  Please list the agencies where you have held the customer service jobs where you interacted with the public. If you do not have verifiable customer service-related experience, please indicate "N/A." Note: Stating "See Resume" is not an acceptable answer and may delay your application review.

  04

  In your most current or previous employment, how many years of verifiable cash handling experience do you have?

• Less than 6 months

• 6 months, but less than 1 year

• 1 year, but less than 2 years

• 2 years, but less than 3 years

• More than 3 years

  05

  If you've indicated that you have verifiable cash handling experience in question #4 above, please list the agencies where you have had the cash handling experience. If you do not have verifiable cash handling experience, please indicate "N/A." Note: Stating "See Resume" is not an acceptable answer and may delay your application review.

  06

  What language other than English, do you consider yourself fluent (read/write/speak)?

• Spanish

• Vietnamese

• Chinese

• French

• Hindi

• Other

• None of the above

  07

  Are you willing and able to travel to additional court locations, sometimes on short notices, if and when needed?

  08

  This position is designated as a Tier 1 position so the selected applicant will have to work during inclement weather. Are you willing to accept the position knowing that you will be subject to work during inclement weather conditions?

• Yes

• No

  Required Question