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Position:Customer Account Manager

Primary Location:Freeport (TX, USA), Texas, United States of America

Additional Locations: Hahnville (LA, USA) Houston (TX, USA) Plaquemine (LA, USA) + More - Less

Schedule:Full time

Date Posted:10/14/2024

Job Number:R2055735

Position Type:Regular

Apply Now (https://dow.wd1.myworkdayjobs.com/ExternalCareers/job/Freeport-TX-USA/Customer-Account-Manager_R2055735/apply)

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At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

Dowhas a challenging and exciting role for anAccount ManagerwithinDowServices Business (DSB)this position can be located inFreeport, TX, Houston, TX, Hahnville, LAorPlaquemine, LA.This position will have responsibility for leading the overall relationship with our service providers and customers.

This role provides a unique opportunity to advance account relationships and services growth in line with Dow’s continuing transformation. The Account Manager is fully accountable for representing Dow to the service provider and customer. The Account Manager also represents the account with Dow leadership and product businesses.

The DSB manages the contracts, across all Dow sites, for services provided by Dow to Industry Park (I-Park) site tenants and fence line partners as well as services provided by I-Park site tenants back to Dow. This role will be responsible for specific accounts located on Dow sites in the US (United States) Gulf Coast. Other customer accounts may be added to this role in the future.

Responsibilities:

• Develop and maintain e a deep understanding of the customer’s business to enable increased opportunity and value for DSB and Dow

• Own development, management, and appropriate communication of account strategy

• Build strong relationships throughout the customer’s organization particularly at leadership levels and with key decision makers and influencers

• Partner with customer to identify strategic and tactical business opportunities

• Responsible for business growth, customer satisfaction and retention

• Engage with the Commercial Management role to strategize offerings and deals in the best interest of Dow and the customer

• Develop and maintain quality account strategies and plans; providing leadership and management of implementation

• Collaborate with and maintain alignment to Dow functions, sites, and businesses.

Oversight of Customer Account Team:

• Accountable for overall customer contracts.

• Coach, lead, and influence team members in support of the customer, and execution of overall account strategy.

• Maintain awareness of contracts, amendments and addendums and manage the engagement of contract discussions and agreements.

• Own and maintain accountability for the customer forecast and financial results.

• Drive the customer opportunity identification and development process to ensure an appropriate opportunity pipeline exists and is progressing.

• Track, manage, and communicate service performance internally and with the customer.

• Negotiate Dow business growth or optimization projects with service provider.

Qualifications:

• A minimum of a bachelor's degreeora minimum of 12 years of relevant experienceorrelevant military experience at an E6 rank/Petty Officer 2nd Class or higher.

• A minimum of 8 years of relevant work experience is required.

• Prior experience in engineering and manufacturing.

• A minimum requirement for this U.S (United States). based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Skills:

• Familiarity / experience with the structure, language, and/or administration of contracts.

• Familiarity / experience with services provided at manufacturing facilities such as operations, site logistics, maintenance, waste treatment, utilities, infrastructure and emergency services.

• Expertise in senior executive relationship building, consultation, services sales.

• Account management, organizational management, project management.

• Business Acumen and the ability to set account strategy based on knowledge of the company and the customer’s strategic and tactical vision.

• Leadership and coaching skills.

• Communication and negotiation skills.

• Ability to maintain professionalism in challenging or intense situations.

• Customer focused mindset on the outside / DSB on the inside.

• Ability to listen and ask probing questions in order to enable opportunity development.

• Ability to articulate and differentiate appropriate offerings and value propositions that combine technical aptitude with commercial ability.

• Ability to translate opportunities to a concrete strategy in line with Dow’s transformation, obtain Dow internal stakeholder approval, and successfully negotiate a win win with the customer.

Additional Notes:

• Relocation Assistance is not available.

• Dow has a workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.

• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.

• Employee stock purchase programs (availability varies depending on location).

• Student Debt Retirement Savings Match Program (U.S. only).

• Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.

• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.

• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

• Competitive yearly vacation allowance.

• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

• Paid time off to care for family members who are sick or injured.

• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.

• On-site fitness facilities to help stay healthy and active (availability varies depending on location).

• Employee discounts for online shopping, cinema tickets, gym memberships and more.

• Additionally, some of our locations might offer:

• Transportation allowance (availability varies depending on location)

• Meal subsidiaries/vouchers (availability varies depending on location)

• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.