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FirstService Residential Administrative Assistant in Houston, Texas

Job Overview:

This position provides a wide variety of administrative and support services to the property management team. Performs office work directly related to property management and the general business operations of the Association.

Your Responsibilities:

  • Provides administrative support to the property management team.

  • Ability to work flexible hours to include weekends.

  • Ensures that the telephone is answered properly, promptly and messages are handled courteously, accurately and in a timely manner.

  • Prepares welcome letter packages for mail out, preparation of community email updates, newsletters and etc.

  • Maintains, updates and coordinates home owner information in computer database on a daily basis.

  • Collects mail on a daily basis.

  • Prepares move-in packages for new move-ins on a weekly basis. Audits move in reports on a monthly basis for unreported move- ins.

  • Maintains inventory of common areas keys, amenity access cards for residents and re-order as needed following established procedures.

  • Distributes amenity cards and guest passes as needed.

  • Handles reservations of amenity centers. Ensure all reservations have keys to access clubhouses for their events.

  • Audits and eliminates duplicates and incorrect addresses in Connect.

  • Help to maintain the data of the amenity system access controllers.

  • Assists with community events as needed.

  • Demonstrates FirstService Residential’s values of Loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a Positive Attitude.

  • Follows safety procedures and maintains a safe work environment.

  • Performs other job-related duties as directed.

    Skills & Qualifications:

  • Education/Training:

  • High School Degree or equivalency required. Associates Degree in Business Administration or related field would be a plus.

  • Experience/Knowledge/Abilities:

  • Must have a friendly personality; possess good basic computer and customer service skills. One (1) to Two (2) years of customer service experience and a strong commitment to customer service principles and practices.

  • A self-starter with excellent telephone skills. Good organizational skills.

  • Computer Literacy: Intermediate proficiency in Microsoft Windows software. Ability to prioritize work with minimum supervision.

    What We Offer:

    As a full-time non-exempt associate, you will be eligible for comprehensive benefits. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

    Compensation: $20 / hour

    Disclaimer:

    This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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