Job Information
Arkansas Department of Workforce Services Relationship Banker Floater in Hot Springs, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4248654
Description
Pay is based on a number of factors including the successful candidates job-related knowledge
and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits,
including a full range of health and life, financial, and wellness benefits. For more information
about benefits, please visit www.arvest.com/careers/benefits.
Position requires flexible availability Monday through Friday 9 am to 6 pm and rotating
Saturdays 9 am to 1 pm.
Incumbent will float to various branches in Hot Springs, Hot Springs Village, Benton, and
Bryant, AR.
SUMMARY: The Relationship Banker will primarily focus on product sales and customer
service. The associate develops new customer relationships and strengthens existing
relationships by ensuring each customer is aware of and offered appropriate products and
services to meet their existing and future financial needs. The Relationship Banker provides
expert product advice, clear and concise directions on the use of self-service banking solutions,
transacts business accurately and provides account servicing and problem resolution per
established procedures and regulations. The Relationship Banker is a leveled position, beginning
with Level 1 and advancing to Level 3 that focuses on product sales and customer service. Level
4 is reserved for associates that have met the qualifications to advance into a leadership position.
Level 1 -- Training: Primary focus will be training and development while working with
a seasoned mentor. Progression to Level 2 is dependent upon successful completion of all
training.
Level 2 Proficient: Works independently on routine tasks and with general guidance
on complex tasks. Demonstrates superior product knowledge and excellent needs-based
selling skills. Upon the recommendation of the Branch Manager or Regional
Management and upon demonstrated proficiency in all performance expectations, the
associate will advance to Level 3.
Level 3 Advanced: Demonstrating independent action and high initiative, the associate
resolves problems, develops recommendations and determines the course of action on
new tasks. Tasks could range from complex to highly specialized in nature. Additionally,
the Level 3 will also serve as a mentor to Level 1 associates.
Level 4 Management Track: Exhibits the determination and potential to succeed into
management. The associate at this level will assume a leadership role in planning and
executing daily and special activities for the branch and could occasionally cover the
managers responsibilities during their absence.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may
be assigned.
1. Contribute to the achievement of branch sales goals through a consultative sales approach
with new and existing customers following the sales process defined in the CFB Retail
Sales Playbook. Through discovery conversations, identify and uncover financial needs
of the customer and offer appropriate solutions. Refers qualified customers to specialized
sales forces.
2. Proactively make outbound calls in efforts to generate sales to further strengthen the
customer relationship and/or begin customer relationships.
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3. Identify opportunities to sell consumer loans, accept consumer loan applications and
facilitate loan closings. Must work effectively with centralized underwriting department.
4. Deliver consistent, exceptional customer service by acknowledging every customer
promptly, smiling and greeting each customer, introducing yourself, using eye contact,
and thanking the customer. Acknowledge cust omer complaints and follow established
complaint process to ensure customer satisfaction.
5. Opens and processes simple, moderately or extremely complex deposit accounts.
6. Provide answers and assistance for customers questions and concerns including, but not
limited to; assisting customers with deposit risk management and day-to-day banking
business.
7. Maintains in-depth knowledge of products and services, including digital services and
delivery options. Support customer usage of products and services that will provide the
services they need in the manner most convenient for them. Maintain in-depth knowledge r
