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The Senior Coordinator is responsible for managing a variety of tasks within the Outbound call center while providing excellent customer service. Key tasks include managing specific projects or aspects of the team's work, solve complex issues, guide Coordinators, and ensure quality and efficiency in task execution. The Senior Coordinator also assists the Outbound Department Leadership in varying projects and departmental tasks.

Responsibilities:

- - Responsible for maintaining assigned projects, analysis, reports, audits, and other administrative responsibilities as assigned by management. - First level support in monitoring and coaching in the Help Desk Chat during assigned shifts. - Monitors incoming call activity and adjusts staffing levels as needed for coverage. - Audit key processes for accuracy including call quality monitoring. - Reviews and approves requests to be cancelled and ensures all eligible interpreters were attempted. - Liaise with other departments on escalated issues involving client and interpreters needs. - Performs other duties as assigned.

Requirements

- - 2-4 years of call center experience - Bachelors degree preferred - Strong oral and written communication skills - Professional and positive phone manner with clients from various industry sectors. - Attention to detail while effectively juggling multiple tasks. - Basic knowledge of call center operations. - Must be familiar with Microsoft Office suite and demonstrate the ability to type 30 wpm.

Shift

- - Monday - Friday, 11:00AM - 7:30PM EST

LSA has received recognition as one of the 2023 Top Workplaces in the USA and the Philadelphia Inquirer's Top Workplaces! Please view our profile via the following link: https://topworkplaces.com/company/language-services-associ/

LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673

Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services.  With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment.  LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping.  LSA offers a competitive benefits package with a generous 401k match for qualifying employees.  For more information on LSA, please visit www.lsa.inc

*LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  EEO IS THE LAW *

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

LSA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, in luding an investigation conducted by the employer, or (c) consistent with the LSA's legal duty to furnish information. 41 CFR 60-1.35(c)

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