Job Information
Queen's Health System Ops Manager, Patient Access (Full Time, 40, Day) in Honolulu, Hawaii
RESPONSIBILITIES
I. JOB SUMMARY:
• Supervises the day-to-day operations, and coordination and integration of services, programs, and activities of Patient Access, and other areas as assigned.
• Ensures operations and functions are in compliance with regulatory requirements and the policies and procedures of The Queen’s Medical Center (QMC).
• Serves as the manager of the department/unit in the absence of the Manager as assigned.
• Assists in staff development including but not limited to: quality assurance, customer service, technical skills, education and training.
II. TYPICAL PHYSICAL DEMANDS:
• Essential: finger dexterity, seeing, hearing, speaking.
• Continuous: sitting, static gripping of an object for prolonged periods.
• Frequent: walking.
• Occasional: standing, stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying usual weight of 1 pound up to 5 pounds, reaching above, at and below shoulder level, frequent gripping of an object, 25 pounds of force required to push/pull a patient in a wheelchair on a smooth, level surface infrequently (1-4 times a day) or on occasion (1-4 times an hour).
• Operates computer, computer work station equipment; scanner, keypad, electronic signature, camera and credit card swipe, calculator, hardline telephone, cell phone, fax and printer.
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• Associate’s degree in business, accounting or related field; or two (2) years experience in patient access, revenue cycle or business services may substituted for the education requirement.
B. EXPERIENCE:
• In addition to the education requirement, three (3) years experience in patient access, including scheduling, registration and insurance verification in a healthcare setting; or two (2) years experience in patient scheduling, registration and insurance verification in a healthcare setting with a Bachelor’s degree in business administration, finance, accounting or healthcare administration.
• One (1) year supervisory/leadership experience.
• Knowledge of front-line registration processes.
• Knowledge of medical terminology, federal/state medical assistance programs and insurance requisites and claims filing procedures.
• Knowledge of accounting principles, operating budget and practices preferred.
Equal Opportunity Employer/Disability/Vet
Queen's Health System
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