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Job Description

Principal Technical Support Engineer

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Position is supporting our Federal clients and requires US Citizenship.

Shift starts at 1:00pm EST.

Key Qualifications:

• 7+ years of technical and functional expertise, including proficiency in modules, data flows, and integration points within Fusion ERP Financials Cloud Applications, Broad understanding of modules such as General Ledger, Payables, and Projects, as well as how Fixed Assets integrates with these modules.

• Asset Lifecycle flow, common enterprise structures setup, transaction processing, interfaces, business processes, period close processes, and activities. This includes setup and configuration of asset books, depreciation methods, asset categories, and tax rules.

• Knowledge of implementing local and international accounting standards and regulations related to fixed assets accounting to ensure compliance.

• Strong proficiency in identifying functionality and usability bugs within applications code written in SQL, PL/SQL, J2EE applications, and Oracle RDBMS Database.

• Experience with Oracle's recommended implementation methodologies during implementation phases and data migration processes. This includes extracting data from legacy systems, mapping data to Oracle Fusion Financials structures, and loading data into the new system for compatibility with Oracle Fusion Financials Fixed Assets.

• Understanding of the security model within Oracle Fusion applications, including roles, permissions, and data security.

Career Level - IC4

Responsibilities

Supporting Skills:

In addition to the preferred qualifications, the following skills will be helpful:

• Oracle ERP Cloud Implementation Certifications

• Experience with reporting tools and analytics features in Fusion Financials for Fixed Assets for creating custom reports and applying built-in reporting capabilities.

Responsibilities:

As a Principal Support Engineer, your primary responsibilities will include:

• Resolving complex technical problems with meticulous attention to detail, ensuring efficient issue diagnosis and problem resolution for Oracle customers.

• Serving as an effective communicator and negotiator in problem resolution and management.

• Collaborating with teams to improve automation and the knowledge base for application services.

• Demonstrating the ability to collaborate and work successfully with diverse and globally distributed teams spanning multiple time zones.

• Ability to develop and deliver training programs for end users, ensuring they understand how to use the products successfully.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer