Easter Seals Jobs

Job Description

The position will focus on learning, documenting, automating, and building relevant reporting for the Technology Operation Center starting with Device Validation Services and then transitioning to Advanced Exchange Support. This is a full-time, onsite position based at our Technical Operations Center (TOC) in Kansas City, MO.

Responsibilities

• Begin by learning and supporting Device Validation Services, ensuring Oracle Health hardware meets integration standards.

• Transition to Advanced Exchange Support services, focusing on hardware replacement and customer service processes.

• Troubleshoot and repair hardware devices and document resolution.

• Prioritize and escalate issues and requests when appropriate.

• Document key processes and procedures for each supply chain function.

• Identify opportunities for automation to improve efficiency and reduce manual tasks.

• Build, maintain, and enhance reporting tools to monitor and analyze operational performance.

• Collaborate with team members to solve problems, optimize workflows, and enhance customer satisfaction.

• Contribute to process improvement initiatives and help develop best practices for each function.

• Learn and apply company policies, procedures, and compliance standards.

Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. Prefer 2 years of project management or related experience.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer