Easter Seals Jobs

Must work on-site.

This is a 6 month contract with the chance to convert FTE.

Description

Provide quality telephone/chat customer service and support for the client's consumer online/mobile services including technical troubleshooting, product information, online enrollment support, service utilization assistance, billing research, etc.

Responsible for assisting callers by providing general information & technical support related to the following categories of expected customer required assistance.

Areas of Coverage:

• Assist with core conversion related inquiries (before and after conversion info.)

• Basic account troubleshooting (i.e password resets, etc.)

• Assist with customers with specific product line questions.

• Access Authentication and Security issues.

• Will be trained on basic product knowledge, type of calls to anticipate, processes/procedures for handling requests and new core system navigation.

• Registration process online

1. Customer Service (100%)

•Greet customers over the phone, offer professional assistance and provide quality service in handling customer requests.

•Assist customers with general product/service questions on most product/service functionality.

•Be able to quickly and efficiently look-up applicable account information and provide customers with accurate information in a professional and courteous manner in accordance with customer service standards.

•Assist customers with applicable requests such as assistance with enrollments, logins, transaction history, internal transfers, eStatements, profile updates, secure messaging, mobile application downloads, etc.

•Resolve and/or handle customer problems such enrollment errors, login errors, transaction failures, unexpected text and email alerts, etc.

•Escalate customer complaints such as fee disputes, product feature misunderstandings, company policy disputes, etc., in accordance with department procedures.

•Assist with off-phone duties such as manual enrollments, auditing of enrollments, bill pay exception report clean-up, following up, etc.

Skills

help desk support, service desk, customer experience, chat, digital, help desk, customer service

Top Skills Details

help desk support, service desk, customer experience, chat, digital

Additional Skills & Qualifications

customer service and proficient computer skills, tech savvy

•Strong oral and written communication skills.

•Comfortable working with computers and quickly researching information online.

•Familiarity with general office equipment (telephone, fax & fax servers, copier, printers, etc.)

•Keyboarding – minimum 25 wpm

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $25.00

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu,HI.

Application Deadline

This position will be accepting applications until Dec 16, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.