Job Information
IBM Experience Design Consultant in Hong Kong, Hong Kong
Introduction
As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients' business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.
This position will have responsibility for the end to end experience design and execution, leading customer research activities, social listening, and conducting stakeholder interview and brainstorming workshops. Subsequently, you will be responsible for devising the client's experience strategy to fulfil goals in customer acquisition, retention and advocacy. And, working in collaboration with our business analyst and product engineers, to develop solutions and continue to evolve and iterate designs in an agile manner. Teaming between practitioners, client resources, and third party partners is critical to this role.
Your Role and Responsibilities
Deliver on all aspects of user experience design, from strategy formulation to UXUI execution.
Lead business case development with good knowledge in articulating and balancing business needs with user needs
Coordinate brainstorming workshop, set up the logistics and customize the workshop materials. You will be responsible for running the sessions, ensuring the team stays on track, and keeping a high-level view toward targetted outcome.
Collaborate with analysts, engineering, project managers, client executives and users to deliver on projects
Consolidate business goals, user and technology requirements to drive design decisioning
Enforce good practices in user validation and testing of ideas
Champion design driven methodology, advocate for the end user's needs and positive user experiences and crafting logical UX and beautiful UI.
Required Technical and Professional Expertise
Bachelor's or Master's Degree in Design, similar discipline or non-design degree with design bootcamp training
Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices
Good understanding of product design and product management practices
1-3 years of experience in Product/ Service/ UXUI Design
Demonstrated ability to understand complex business or experience problems
Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome
Demonstrated ability to work in a client facing environment
Strong professional verbal, written, and interpersonal skills
English, Cantonese: Fluent Mandarin is a plus
Preferred Technical and Professional Expertise
Familiar with the latest digital design tools such as Figma, Adobe Creative Cloud, Sketch, Mural and etc.
Expertise with UX deliverables: user journeys, experience blueprint, personas, ux flow and wireframes
Storytelling, presentation, and communication with the ability to clearly express and sell ideas to client
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
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Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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