Job Information
Hyatt Assistant Manager - Front Office in HONG KONG, China
Description:
Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
Conduct development and performance reviews, identifying key personnel for further development and structured career path
Perform adhoc job tasks assigned by the hotel management
Qualifications:
Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industry
Familiar with Opera System
Excellent command of spoken English and Putonghua
Good training skills and communications skills
Primary Location: CN-91-Hong Kong
Organization: Hyatt Centric Victoria Harbour, Hong Kong
Job Level: Full-time
Job: Front Office
Req ID: HON005669
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Hyatt
-
- Hyatt Jobs