Easter Seals Jobs

Job Number 24158990

Job Category Rooms & Guest Services Operations

Location Courtyard Hong Kong Sha Tin, 1 On Ping Street, Hong Kong, Hong Kong, China

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Strategically located, the 524-room Courtyard by Marriott Hong Kong Sha Tin features stylish rooms with tranquil views of the Shing Mun River, offering smart and practical choices whether for work or leisure. The award winning hotel is just a 5-minute stroll to the nearby Shek Mun Station (Ma On Shan Line), with daily complimentary shuttle bus service available.

Job Responsibilities:

• Responsible for the management and operation of Rooms Division, including Front Office, Housekeeping and Information & Information & Telecommunications System

• Implements the customer recognition/service program, communicating and ensuring the process

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

• Perform regular review of SOPs to ensure that all policies and audit are fully complied

• Manage team performance by providing supervision and professional development, counselling and coaching

Requirements:

• Degree in Hospitality Management or related disciplines

• Minimum 10 years hotel related experience in management position

• Excellent leadership skill with strong communication ability

• Good command of written and spoken English and Chinese and fluent in Mandarin speaking

• Strong analytical skills with good business sense

• Candidate with less experience will be considered as Assistant Director of Rooms

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.