Easter Seals Jobs

Description

We are offering a contract job opportunity for a Help Desk Analyst I in Pittsburgh, Pennsylvania. This role involves providing first-level technical support to our team and handling inbound queries and issues related to our internal systems and applications.

Responsibilities:

• Receive and respond to inbound telephone calls in a detail oriented and timely manner

• Utilize Microsoft Office 365 and Microsoft Outlook to manage assignments and communicate with the team

• Utilize Team Viewer to provide remote assistance and resolve technical issues

• Maintain an organized and efficient work area, demonstrating strong self-motivation skills

• Provide exceptional customer service to all users, resolving technical issues as they arise

• Consistently monitor customer accounts and take necessary actions

• Process and accurately maintain customer credit applications and records

• Demonstrate hard work and dedication to maintaining a high level of service.

Requirements • Entry-level position, no previous experience required.

• Proficiency in Office 365 is essential.

• Must be skilled in the use of Outlook.

• Experience in answering multi-line phone systems is desirable.

• Ability to handle inbound telephone calls professionally.

• Strong problem-solving skills and the ability to work under pressure.

• Excellent verbal and written communication skills.

• Must possess good organizational and multitasking abilities.

• Ability to work independently and as part of a team.

• High school diploma or equivalent is required; further education in IT related fields is a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .