Easter Seals Jobs

DoubleTree by Hilton Hobart – Reservations Agent

We are looking for passionate hospitality stars to join our pre-opening team.

* Australian Working Rights Required *

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

About DoubleTree by Hilton Hobart

Hilton’s first hotel in Tasmania - DoubleTree by Hilton Hobart situated in the heart of Hobart within walkingdistance to the CBD, the waterfront, and Salamanca Place. The hotel will offer 206 well-appointed rooms, a restaurant and bar, two versatile meeting rooms, an indoor swimming pool, and a state-of-the-art fitness center.

What will it be like to work for Hilton?

Our team members around the world strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with our signature warm DoubleTree cookie welcome. The DoubleTree by Hilton unique Brand Hospitality of CARE (Create A Rewarding Experience) is a primary reason we have been consistently recognized for our commitment to building a culture of service. ​

You can expect to receive:

·A competitive industry rate

·Worldwide travel discounts at unbelievable rates for you and your friends and family and generous discounts on food and beverage offerings,

·Free access to growth and development opportunities from top-class providers; Harvard University and LinkedIn Learning just to name a few

·A workplace culture that fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-being

·Inclusion in a generous bonus scheme, long-term career development planning and opportunities, and

·Investment in your well-being to include flexible working arrangements that support you in making space for what matters most

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

·Convert, quickly, inquiries into contracted business

·Respond, positively, to sales inquiries to develop future sales leads

·Identify sales leads, as appropriate

·Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation

·Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·A passion for delivering great customer service

·A highly professional telephone manner and excellent communication skills

·Outstanding administration and organizational skills

·Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·Previous experience in a Reservations environment

·Tertiary qualifications, or other collegiate-level degree

Job: Call Center and Reservations

Title: Reservations Agent

Location: null

Requisition ID: HOT0AUWB

EOE/AA/Disabled/Veterans