Easter Seals Jobs

Job Description

A leading innovator in the semiconductor industry, is looking for a Service Manager who is dedicated to delivering cutting-edge solutions to our clients, is dynamic and analytical and who can elevate our operations and efficiencies.

Day to Day:

 - Manager our Field Service Engineer (FSE) teams, focusing on improving efficiencies, customer service, and process optimization.

 - Utilize Six Sigma methodologies to streamline processes and enhance operational efficiency.

 - Analyze tool data using software such as JMP and Excel, creating actionable insights to improve performance and service delivery.

 - Engage in daily and weekly interactions with customers, addressing issues and ensuring high satisfaction levels.

 - Proactively address roadblocks and delays, ensuring timely resolution and minimizing inefficiencies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• Bachelor's degree in Engineering, Operations Management, or a related field.

   - Proven experience in a service management role within the semiconductor or a related industry.

   - Strong analytical skills, with experience in using tools like JMP, Excel, and pivot tables for data analysis.

   - Six Sigma certification or equivalent experience in process improvement methodologies.

Ability to work flexible hours, including weekends, to meet operational demands. - Six Sigma certification or equivalent experience in process improvement methodologies. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.