Easter Seals Jobs

At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win. We believesafety, integrity, performance culture, teamwork, customer centricity, andagilityare at the core of who we are and how we operate each day to achieve success. Job Summary TheCustomer Service Managerin our Highland, MI facility isnt just a job its a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story! This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader! We are looking for a hands on, articulate, and driven leader who can move with urgency to drive results. Heres What Youll Get To Do Develop, implement, adhere to customer service policies and procedures. Be responsive to customer inquiries and orders. Investigate, track, and solve customer problems. Provide advice and assistance to staff and customers regarding products and services of the organization. Participate in educational opportunities, internally and externally, to enhance knowledge of the product. Coordinate with other internal departments to ensure a continuous flow of orders and flawless execution. Foster and maintain a positive teamwork environment that reflects Oldcastles commitment to 100% customer satisfaction. Manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures. Train newly hired CSRs as well as provide ongoing development and product training to the current CSR team. Be able to provide customer & sales information & statistics to other members of the sales force and management team to formulate policy in promoting sales. Support sales force as required and requested. Heres What Were Looking For Knowledge of architectural glass industry preferred. Previous customer service experience. Previous management or supervision experience. FeneVision knowledge preferred. Positive demeanor and professional interaction with internal and external customers. Able to read and interpret construction drawings and documents. Computer experience and strong aptitude. MRP system knowledge. Ability to write reports and business correspondence to include letters to customers and vendors as well as internal documentation of policies and processes. Strong organizational, attention to detail, and listening skills. Ability to manage a fast-paced deadline driven environment. Ability to read and perform mathematical calculations, such as discounts, interest, and percentages, and apply concepts of basic algebra and geometry. Ability to use and read a tape measure. Occasional travel to customers. An uncompromising safety-first approach in the workplace. At OBE we have each others back. Physical Requirements Frequently required to stand, sit, bend and kneel. reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job Work Today, Get Paid Tomorrow! Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked.Certain ter