Job Information
Pennsylvania State University Part-time Care Coordinator - Psychiatry in Hershey, Pennsylvania
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants (https://hr.psu.edu/current-employee/flexible-work-arrangements/out-of-state-notice?utm_source=workday&utm_medium=req&utm_campaign=Oct23&utm_id=out-of-state) .
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Penn State College of Medicine, Department of Psychiatry, in Hershey, PA is seeking a part time Care Coordinator. The temporary, part-time (up to 24 hours per week) Care Coordinator for the Perinatal TiPS Program at our Northeast Drive Clinic, plays a critical role in facilitating outreach, networking, and support services for the program. This position serves as the primary liaison between community providers, families, and internal teams, ensuring efficient coordination of services and effective communication. The Care Coordinator will manage program documentation, coordinate networking activities, and oversee the organization of various meetings and events.
Key Responsibilities:
Call Management and Documentation:
Field incoming provider calls, route to appropriate on-call physicians, and document calls in various databases (Beacon, ACCESS, Excel).
Call families to coordinate services, provide provider lists, and update PCP offices on patient statuses.
Fax or mail relevant patient and provider information as needed.
Outreach and Networking Coordination:
Plan and coordinate outreach activities, networking events, and maintain professional relationships with behavioral health providers, insurance companies, and community organizations.
Maintain up-to-date resources, including a provider resource list and newsletters, and represent TiPS at statewide and local meetings.
Program Operations:
Coordinate physician on-call schedules and manage notifications using scheduling tools and communication systems.
Train new staff, organize team onboarding materials, and ensure program resources are current.
Maintain accurate records of program expenditures and assist with the development of marketing and outreach materials.
Meeting Facilitation and Administrative Support:
Organize and facilitate monthly staff meetings, care coordinator subgroup meetings, and statewide TiPS program meetings.
Take meeting minutes, prepare agendas, and provide updates on outreach and program outcomes.
Review and analyze program data to support strategic outreach efforts.
Patient and Provider Support:
Schedule evaluations and therapy intakes, send rating scales to families, and ensure physicians have necessary documentation.
Coordinate interpreters and provide administrative support for patient-related needs.
Qualifications:
Strong organizational, communication, and interpersonal skills.
Proficiency in Microsoft Office Suite (Excel, Publisher, Access) and other software tools (Beacon database, Qgenda).
Ability to handle confidential information with professionalism.
Experience in behavioral health, healthcare coordination, or a related field is preferred.
This role offers a unique opportunity to impact community mental health and support the success of the Perinatal TiPS Program by ensuring seamless communication, coordination, and outreach efforts.
The following clearances must be successfully completed for this position:
Pennsylvania State Police Criminal Background Check
Pennsylvania Child Abuse History
Federal Bureau of Investigation (FBI) Criminal Background Check
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)
PA State Labor Law Poster
Affirmative Action (https://policy.psu.edu/policies/hr11)
Penn State Policies
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