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Penn State Health - Penn State Health Corporation

Location: US:PA: Hershey

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 8:00a - 4:30p

Recruiter Contact: Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu (MAILTO://gkieffer@pennstatehealth.psu.edu)

*Hybrid, usually 1 – 2 days per week remote*

SUMMARY OF POSITION:

This position is responsible for identifying and executing against performance improvement opportunities; applying process improvement / operational excellence principles, systems and tools; and designing programs that enable enterprise deployment of a continuous improvement culture. Manages multiple highly complex improvement teams, process owners, stakeholders and leadership to achieve engagement goals and reach successful business outcomes. Tasks include proficient/expert application of PI/PM core competencies, methodologies and extended competencies/methods within Lean, Six Sigma, Change Management, Project Management, Facilitation and additional Statistical Analysis, High Reliability, Human Factors, Innovation Science, etc.

This position is also responsible for training and coaching learners, Associates, Consultants, process owners, operational leaders and stakeholders and may have direct reports (Associates, Consultants and/or Training Coordinator).

MINIMUM QUALIFICATION(S):

• Bachelor's degree in engineering, business, healthcare or related field required.

• Five (5) years of job related experience required, including working in problem solving teams with demonstrated experience facilitating meetings, teams and activities.

• Three (3) years of experience must involve managing improvement projects using Lean or Six Sigma methodologies and interfacing with diverse stakeholder groups and all levels of the organization that involved the application of rapid cycle improvement results (RIE, Kaizens, PDSA cycles).

• Certified Lean Practitioner (Black Belt)

PREFERRED QUALIFICATION(S):

• Strongly prefer candidates with a healthcare background

• Certified Lean Six Sigma black belt/MBB preferred

• Master's degree preferred

• Project Management Professional (PMP) certification or equivalent preferred

KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent written and verbal communication, critical thinking, systems thinking, problem solving and decision making skills.

• Ability to act as a change agent in the pursuit of operational excellence, including consistently delivering on and exceeding customer expectations and building a continuous improvement culture with front line problem solvers.

• Ability to actively listen and provide meaningful/relevant feedback.

• Strong leadership qualities with executive presence and self-awareness, including the ability to motivate, teach, and facilitate individuals and groups, including peers.

• Ability to easily adapt to changing conditions/requirements.

• High level statistical analysis, including planning data collection requirements and conducting studies using Minitab, excel or other programs skills.

• Project scoping, planning, executing using work breakdown structures and standard PMI project management methodologies including risk/issue identification and mitigation skills.

• Expert Lean skills – Value Stream Mapping, Rapid Improvement Events, Standard Work, 5S, Pull, Changeover, 3P, etc.

• Management Operating Systems – Daily and Strategic

• Expert Six Sigma skills – Voice of the Customer, FMEA, CTQ, MSA, Regression Models, Fit Test, following DMAIC/DMADV, etc.

• Expert Change Management and Stakeholder Engagement strategy skills.

• Expert Facilitation skills – group and classroom.

• Strategy alignment/deployment skills.

PREFERRED QUALIFICATIONS:

• Masters degree in related field preferred.

• Skills in Human Factor, Human Centered Design, industry training and other supporting methodologies preferred.

• Previous supervisory/leadership experience preferred.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

For more information: https://this.pennstatehealth.org/#thisIsPennStateHealth

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).

• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.

• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.

• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.

• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

For a full list with more detailed information: https://www.pennstatehealth.org/careers/working-here/total-rewards

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:00 AM and 5:00 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained

Position Operational Excellence Senior Consultant - Operations Excellence

Location US:PA: Hershey | Professional | Full Time

Req ID null