Easter Seals Jobs

Are you looking for more than just a job and want to make difference? If so, then join the National Student Clearinghouse talent community and discover your impact today!

We are a nonprofit, nongovernmental organization and the leading provider of educational reporting, data exchange, verification, and research services. Serving the education, workforce and learner communities has been at the heart of our mission for over 30 years. Our work performed in a trusted, secure, and private environment provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors. Education leaders rely on the Clearinghouses unique national student data resources to better understand student pathways and outcomes in order to help students succeed, and our research better informs practitioners and policymakers about student educational pathways and enables informed decision making.

About the Role:

The Representative is responsible for the timely and accurate processing of information and serving as the immediate liaison between the department and external clients. The Representative performs administrative and operational support tasks that may include: processing and filing documents, maintaining databases, and assisting users with account access. In an effort to ensure positive experiences for all clients, the incumbent will correspond with, and offer assistance to internal and external clients. The incumbent will also ensure that all data is within compliance by analyzing and comparing information against the established standards and by performing all tasks promptly without jeopardizing the integrity of the data.

Currently, this is a remote-first position, and this position may be required to periodically work on-site at our office and the frequency would depend on the department/division's requirements. Therefore, candidates must either reside within a reasonable distance to commute to our office or be willing to travel to our office in Herndon, when required.

How You Contribute:

```{=html}

``` - Demonstrate NSC's core competencies - Customer Focus, Optimizes Work Processes, Collaboration, Communicates Effectively, and Be Open and Authentic - which align with our corporate values. Manager will provide more details to candidates as needed.

Customer Focus:

• Provide seamless customer service to a variety of clients.
• Work all assigned inquiries related to Verification Services duties, including but not limited to data entry, degree update, emails, phone calls, in a timely manner and document in Salesforce.

Optimizes Work Processes:

• Work independently to complete all assigned tasks, which include updating or correcting records, maintaining data accuracy, and responding to customer inquiries by email and phone.
• Navigate several applications to complete all assigned tasks.
• Consistently meets expectations for all Quality Control initiatives/competencies.

Collaborates:

• Proactively communicate with management and technical teams to resolve internal/external issues.

Communicates Effectively:

• Answer inbound inquiries using multiple communications channels (email, phone, etc.) both internally and externally, while thoroughly documenting details in Salesforce.
• Resolve inquiries and effectively communicate with variety of clients via phone and/or email.

Be Open and Authentic:

• Demonstrate openness to new perspectives and ideas.
• Build trust with internal and external stakeholders by demonstrating consistency between words and actions.

Position may be required to perform other duties as required. These essential functions are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

What You Bring to the Table:

• Some college, or an equiva ent combination of education and experience, including through military service will be considered.
• 0-2 years of experience in customer service or client management.
• Competency with computer skills (e.g., for database, web applications, and email).
• Experience working with Microsoft Office Suite (with a focus on Outlook and Excel).
• Strong critical thinking and active listening skills.
• Strong verbal and written communication skills.
• Demonstrated ability to adapt to changing priorities and procedures.
• Must live within a commutable distance to Herndon, VA or in one of the Clearinghouse's approved States for hiring purposes. Refer to our HR Policies Page, located on our Careers site at, for more details.
• Must be at least 18 years old.

Additional Desired Requirements:

• Bilingual (Spanish).
• Undergraduate degree.
• Experience:
  • With the student loan industry, higher education industry, and/or web order management.
  • Working with data, and/or reviewing and analyzing large volumes of data.
  • With Salesforce ServiceCloud.
• Strong interpersonal skills.
• Demonstrated ability to remain poised under pressure and work effectively on teams.

Physical Demands:

• Regular and predictable attendance in the office is an essential function of the job.
• Use of a computer for 8 or more hours a day.
• Use of a copy machine, fax machine, and telephone.
• Frequently required to sit for 7 or more hours per day in close proximity to others in an open office environment.
• Occasionally required to use hands and fingers to operate, handle, and reach.
• Vision abilities include close vision and the ability to adjust focus.
• Must have oral communication and hearing abilities.
• Ability to lift and/or move up to 10 pounds, on occasion.

Benefits and Related Information

The National Student Clearinghouse provides a robust benefit program designed to help meet the needs of each employee and their family, both now and in the future. We offer comprehensive medical, dental, and vision insurance, as well as life and disability insurance benefits, for employees and their qualified dependents. Health care, dependent care, and limited purpose flexible spending accounts, as well as a health savings account, are options available for employees to set aside pre-taxed dollars for certain qualifying expenses. We offer a very generous 401k matching contribution program with the opportunity to defer pre-tax and Roth contributions, as well as catch-up contributions for those who are eligible! We are proud to offer a competitive paid leave program consisting of vacation, sick, and personal time, as well as paid holidays and up to 3 weeks of paid parental leave during a 12-month period. Vacation time will accrue based on length of service, and new full-time hi