Easter Seals Jobs

Technical Service Administrator

Job ID

183545

Posted

11-Oct-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Customer Service, Digital & Technology/Information Technology

Location(s)

Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica

About the Role:

This position provides Tier 1 tech support related to the administration of SharePoint websites and Power Platform solutions. Focused time management, exemplary customer service, and problem-solving skills along with the ability to prioritize are keys to success in this position. The nature of the position requires an ability to communicate clearly on a variety of different levels, both externally and internally.

What You'll Do:

• Process, manage, monitor and perform quality assurance on support requests.

• Maintain 99% (or higher) Service Level Agreement compliance

• Utilize SharePoint and Microsoft Office products to update web content.

• Provide content delivery by following established web publishing processes.

• Provide web best practices consulting as needed, and other project or web support duties as assigned.

• Oversees and manages service documentation.Performs quality assurance on all services being developed for clients to ensure quality. 

• Processes, prepares, and assists in maintaining support metrics and monthly business reviews for all services. 

• Assists with project administration deliverables (i.e. meeting minutes; budget tracking; schedule updates; move management; closeout).

• Other duties may be assigned.

What You Need:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associates or bachelor's degree and/or 2-5 years of experience in a related field.

• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

• Customer service (call center, retail, etc.) experience preferred.

• Advanced proficiency in Microsoft Office Suite including SharePoint, Power Platform, Word, PowerPoint, Excel, and Outlook.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)