Easter Seals Jobs

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Data and Analytics Product team is a newly formed organization comprised of three major product pillars: Workflow Data Fabric, Process Mining and Platform Analytics. The focus of the team is to build solutions for our customers that power workflows and agentic AI with internal and external data to unlock exponential customer value.

As a Staff Technical Program Manager, you will work with the Data and Analytics product teams and cross-functional partners to deliver world-class products and applications. In addition, you will support the execution of our strategy across key operational cadences. Our teams span the globe and require program managers to keep the big picture in focus. It will be your responsibility to orchestrate and navigate across a fast moving company as we strive toward our goal of becoming the Defining Enterprise Software Company of the 21st Century.

What you get to do in this role:

• Develop and execute go-to-market readiness plans for new and existing products, working with cross functional teams.

• Build, coordinate & facilitate programs and/or projects.

• Develop, track & communicate overall plans, definition and agreement on scope, success criteria, schedule, key milestones, deliverables, risks, dependencies and resolutions.

• Coordinate a regular cadence across the divisional and functional leaders with operational metrics needed for weekly/monthly/quarterly meetings.

• Closed Loop management of Customer Programs such as Design Partner, Control Go-to-Market, Product Advisory Council (where needed).

• Identify and manage program level go-to-market issues resolution and risk mitigations.

• Navigate initiatives for improvements in Data and Analytics go-to-market enablement and strategic operations, to meet our business objectives.

• Communicate and collaborate among cross-functional teams in a multinational environment for recommendations and assisting teams with resolving critical path issues and hurdles.

• Establish, collect, and enable the reporting of key product and business metrics to executives, organizational leaders and teams to inform and drive business resolutions.

Key Qualifications:

• Minimum of 8 years technical program management experience on a global scale with at least 3 years of experience running large go to market and product delivery programs; basic knowledge of ServiceNow or similar system is desired.

• Professional certification, such as Project Management Professional (PMP) or equivalent.

• Experience collaborating with Sales, Marketing, Customer Success, Support, Legal, and/or other go-to-market teams.

• Proven ability to drive and deliver successful programs with 25+ team members across a fast paced, matrix environment.

• Excellent facilitation skills in coordinating planning meetings, reviews, and retrospectives, including the ability to concisely and accurately communicate with team members and senior leadership (i.e. VP/SVP).

• Ability to efficiently context switch amongst multiple projects.

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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