Easter Seals Jobs

Description

We are offering an opportunity for a Customer Success Specialist in Hempstead, New York. This role primarily involves handling customer service tasks, including answering calls and gathering information for the underwriting department. This is a contract employment opportunity that requires a proficient understanding of CRM and Database management, along with exceptional skills in customer satisfaction and complaint handling.

Responsibilities:

• Handle customer service calls and resolve customer inquiries efficiently

• Gather information for the underwriting department as required

• Maintain and update customer records in the CRM and database systems

• Assist in the billing functions and manage customer accounts

• Use Microsoft Excel for data management and reporting tasks

• Ensure customer satisfaction by providing timely and accurate responses to inquiries

• Handle client relations and manage any casualty claims or complaints

• Utilize EO/IR systems and EXPRESS software in daily tasks

• Work within a call center environment to provide top-notch customer service

• Adhere to 'About Time' guidelines for all tasks and responsibilities.

Requirements • Proficiency in Customer Relationship Management (CRM) and Database management.

• Hands-on experience with EO/IR systems and EXPRESS.

• Advanced knowledge of Microsoft Excel and About Time software.

• Competency in Billing Functions.

• Strong abilities in Client Relations and Complaint Handling.

• Proven track record in improving Customer Satisfaction.

• Prior experience in Call Center Customer Service.

• Familiarity with Casualty Claims and Auto General Liability (AGL) Claims.

• Ability to handle and resolve customer complaints effectively and promptly.

• Strong interpersonal and communication skills.

• Demonstrated ability to work in a fast-paced environment.

• Willingness to continuously learn and adapt to new processes and systems.

• Exceptional problem-solving skills and attention to detail.

• Ability to work collaboratively in a team environment.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong written and verbal communication skills.

• Ability to prioritize tasks and manage time effectively.

• High level of professionalism and strong work ethic.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .