Easter Seals Jobs

FTS Engineer

Job ID

191726

Posted

12-Nov-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology

Location(s)

Helsinki - Uusimaa - Finland

We are currently looking to employ a Field Technical Services (FTS) Engineer to be based in our Helsinki office.

As an FTS Engineer, you will serve as the primary point of contact for all end-users within CBRE Finland and IT Service Desk logged Incidents and Requests primarily within Finland.

You will be part of the EMEA FTS IT team consisting of 50 FTS Engineers and a team leader. The team provides support across the entire EMEA region, with some users relying on the IT Service Desk as their initial point of contact for IT-related issues. The team is also responsible for direct communication with the user community, the IT/AV set-up functionality in the offices, and contributing ideas for new technical solutions, including testing and installing new software releases. The role is within an enthusiastic team in a professional organization, that values world-class service, as such, there is plenty of room for personal development.

What will You be doing?

Your key responsibilities:

• Assist with deskside IT related queries reported through walk-ups, email, and telephone.

• Investigating and assess end-user problems, failures and errors escalated through the EMEA IT Service Desk.

• Troubleshoot hardware and software incidents logged to the team via ServiceNow.

• Ensure all inquiries, issues, and assigned tickets are actively managed to achieve resolution within the set SLAs.

• Maintain accurate and up-to-date notes on all assigned tickets.

• Communicate regularly with end-users regarding the status of open tickets and provide recommendations for replacing computer peripherals or implementing program changes to resolve software issues.

• Conduct daily checks on printers and meeting room AV equipment to ensure their availability and minimize disruptions to end-users and business operations.

As an FTS Engineer, we expect an honest, approachable individual, with a flexible working attitude, which is essential due to the need for regular visits to other offices in Helsinki.

What are we looking for?

• Positive, proactive, and solution-oriented individual with a community-focused approach to success.

• A growth and enterprise mindset with the ability to understand organization’s goals and priorities.

• Comfortable working independently on individual tasks, as well as collaboratively as part of a team on larger projects.

• Always maintains a flexible and customer-oriented professional attitude and communication.

• Proactive collaboration with all stakeholders as you provide technical guidance and training to colleagues.

• At least 2-3 years of relevant field and deskside support experience.

• A good command of Finnish and English languages.

Technical skill requirements:

• Strong technical knowledge in desktop deployments, hardware peripherals, and workstation decommissioning/recommissioning.

• Proficient in deploying and supporting Windows 10 & 11 environments.

• Extensive knowledge and mastery of Microsoft Office packages; familiarity with ITIL, MCDST, MSA, and CompTIA A+/Network+ is an added advantage.

• Experience with troubleshooting software and hardware issues through debugging, testing and vendor collaboration.

• Skilled in supporting and troubleshooting mobile devices, including iPads/iPhones and Android devices.

• Experience with general troubleshooting of printers.

• Skilled in assisting with meeting room AV setups for both small and large meetings and events.

• Basic understanding of networking fundamentals.

• Experience in using and managing Active Directory.

What we offer You:

• You will be an integral part of our in-house Business Support team and will work closely with all of our CBRE Finland colleagues.

• You will have the opportunity to work alongside highly skilled colleagues in Nordics region.

• Our high-quality multi-space office in Helsinki City Centre is designed to support your various tasks, ensuring efficient work and active collaboration in the office.

*Are You interested? *

Send your application via the provided link with your CV and salary request by 2.12.2024. For any questions about the position, please contact FTS Team Lead Nordics, Matt McKnight, matt.mcknight@cbre.com.

Welcome to CBRE!

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 115,000 employees serving clients in more than 100 countries. It has also been voted the industry’s top brand by the Lipsey Company for 22 consecutive years and has been named one of Fortune’s “Most Admired Companies” for thirteen years in a row, including being ranked number one in the real estate sector in 2023, the fourth time in the last five years. 

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)