Easter Seals Jobs

The Lottery is more than scratch tickets and million-dollar jackpots. Staffed by Montanans, your Lottery supports local economies and important state programs. Created by referendum in 1986, we have been making winners happen ever since! We have paid over $953million in prizes and returned over$342million back to the State of Montana.Learn about us at our website. What is this career opportunity? The positionis responsible forproviding quality customer service, administrative, and technical support to the Montana Lottery employees, retailers,playersand the general public. The work includes, but is not limited to, answering and responding to phone calls, maintaining ongoing communications with players, researching various computer data bases/applications to answer questions, providing administrative support to Lottery staff, documenting concerns and referring the caller to the appropriate parties and participating in State wide Lottery promotional events which may require working irregular hours. Position also requires keeping apprised of all ongoing game changes, activities, equipment, plus the ability to explain payout percentages, game play/bonus play functions; answering Lottery e-mail, helping customersmaneuverand become familiar with the Montana Lottery website andassistingcustomers in troubleshooting issues with the Player’s Club. The position reports to theDeputy Director. If you believe your skills and abilities fit this role, pleasesubmityour cover letter, resume andthreeprofessional references.In your cover letter,explain whyyou’reinterested in the Customer Service Representative position and provide an outline of your qualifications for this position.(Please Note: You do not need to complete the “work experience”or the “education & certifications”portionof the application process in our recruiting system. You only need to upload the requesteddocumentation.) What are we looking for? Education and Experience:  * High School Diploma;and * Twoyears of job-related work experience;or * Alternate combinations of education and experience will be considered on a case-by-case basis. Competencies: Knowledge of: * Operation of office equipment including computers, fax machines, calculators, mail postage machines, andprinters; * Microsoft Office,intermediateproficiencyin MicrosoftExcel, Word,Teamsand Outlook;knowledgeincludes but is not limited toformatting, creating spreadsheets, graphs, PDF fill in forms, various label setups and mailmerges; * Business writing, spelling andcomposition; * Generalbookkeeping; Abilityto: * Effectively handle multiple tasks in an orderly and efficientmanner; * Communicate effectively both verbally and inwriting; * Exercise professional discretion and decision-makingcapabilities; * Establish andmaintaineffective workingrelationships; * Handle detailed and complexprojects; * Transcribe, edit, type, and proof. Ability tolearn: * Departmental and Lottery policies andprocedures; * Administrativerules; * All areas of the Lotteryin order toeffectivelyfacilitatecommunications and work goals. Only online applications are accepted. By applying online, youare able toreceive updates andmonitorthe status of your application. * Include Only for External Posting * Does this sound like you? Please tell us how and whybysubmittingyourresume,cover letter, and three professional business references.In your cover letter, explain whyyou’reinterested in the Customer Service Representative position and provide an outline of your qualifications for this position.(Please Note: You do not need to complete the “work experience”or the “education & certifications”portionof the application process in our recruiting system. You only need to upload the requesteddocumentation.) What can you expect from us in return for your workwith our agency? * Lookhereto see theadditionalbenefits! They include: * Work/life Balance * Health Coverage * Retirement plans * Paid Vacation and Sick Leave and Holidays * And more… * Public Service Loan Forgiveness (PSLF) –Employmentwith the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Lookhereto learn more and see if you may qualify! This position requires the successful completion of a background investigation and credit check. This investigation may continue into thetime periodafter you have begun your employment. If the results of the investigation are, in the opinion of the Montana Lottery, not favorable, employment will not continue *Title: Customer Service Rep * Location: *Helena Requisition ID: 24142039