Easter Seals Jobs

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Make an impact on patient’s lives for a leading global medical device company while leading the Technical Service teams for Endoscopy and Cardiac Ablation Solutions.

We are currently looking for a supervisor to lead the 2 Technical Service teams. These 2 Technical Service teams (total: 10 FTE) provide remote product support (troubleshooting advice, explaining product functionality) to Medtronic personnel and to Health Care Professionals. Questions come in via email or phone. The Technical Service team consist of technical specialists from different nationalities. The majority of the team is based in Heerlen, but some team members work from remote locations in Western Europe.

• You will be fully responsible for all people management related activities for the 2 teams: monitoring daily performance, defining and monitoring team objectives, resource management

• Lead, motivate and build a high-performance team through coaching and quality management. You will overlook processes and projects within the scope of the team, and drive improvements and efficiency within the team

• A portion of time is spent on individual tasks and projects, e.g. system improvements, departmental goals, training and quality objectives

• Ensure that KPIs and SLAs are met

• Prepare, participate at and assist in audits and inspections (internal & external)

• You work closely together with the supervisors of the other technical service and patient contact center teams

• Interact with counterparts in the department, business, customers, countries and marketing. Represent the department in internal and external meetings

Click on the below links to learn more about the conditions and products the Technical Service teams support and the different Operating Units that are supported by the 2 teams: https://www.medtronic.com/covidien/en-us/products/capsule-endoscopy.html https://www.medtronic.com/us-en/healthcare-professionals/products/cardiac-rhythm/ablation-atrial-fibrillation/cryoconsole-cardiac-cryoablation.html

Must Haves

Bachelor’s or master’s degree in engineering (biomedical/electrical/mechanical) or biomedical science with a proven technical track record

3+ years of people management experience

Understanding of management approaches such as work scheduling, prioritizing, coaching and process execution

Experience of working in a technical environment

Excellent communication skills

Fluent language skills in English

You are a clear people leader, who likes to work with a diverse technical oriented team

Nice to Haves

Experience in the medical industry

Work experience in a contact center or technical support environment

Analytical and problem-solving skills

Proficiency in Dutch or another European language

Experience with managing remote teams

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)

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If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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If you need assistance completing your application please email AskHR@medtronic.com

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