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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa (EMEA).

The Technical Service Specialist is the central contact point with the customers and the local commercial and field service teams in EMEA for all product technical and application related questions. The Technical Service Specialist is responsible for providing remote technical support (phone, e-mail) for the Cardiac Rhythm Management (CRM) Patient Care Systems business. This includes device functionality evaluation, device application advice, troubleshooting and initiate required escalations when needed. For this position, we expect you to be a medical technical professional with a passion for helping our CRM patients, who have an implanted pacemaker, defibrillator, or alike product. Our team consists of an implanted devices team and a Patient Care Systems team. This position is in the implanted devices team, who support internal and external customers with troubleshooting and technical questions on device functionality. In this position you will be able to read ECG’s and make an assessment on the technical device parameters based on your in-depth product knowledge. This includes understanding of product features, EMI, alerts, clinical diagnostics, device longevity calculations and much more.

Responsibilities may include the following and other duties may be assigned:

• Providing world class technical support to our customers and serving as a technical liaison between our stakeholders and the strategic business unit in the USA

• On-call availability between 7AM-7PM (availability rotates between colleagues)

• Performing technical activities requiring considerable judgement and may have ownership of projects

• Ensuring all documentation/system entries are fully complete

• Providing guidance, coaching and training to other employees within the job area

• Providing training to internal and external customers

• Connecting easily with the stakeholders and is customer focused

Required Knowledge and Experience:

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, or health related degree with demonstrated technical skills

• Fluency in English is a must. Fluency in another European language is a distinct advantage

• Strong analytical and problem-solving skills that are balanced with speed and effectiveness

• Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience

• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments and a strong attention to detail and accuracy

• A very respected Team player with strong interpersonal skills, who’s able to establish relationships with colleagues in other countries and departments

In depth experience with medical devices and/or pacemakers and the implant procedures, Siebel/Service Now and analysing technical issues and processes for continuous improvement are desired. Besides that, understanding of OR environment and workflows, presentation and negotiation skills and proficiency in Microsoft Office are considered an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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