Job Information
Aimbridge Hospitality Director Front Office OEM in Hayward, California
Job Summary
As a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Responsibilities
QUALIFICATIONS:
Bachelor's degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred or an applicable Associate's degree with at least 3 years of Front Office management experience is required.
Specific brand experience/OnQ [PMS – property management] Certification (as defined by property) 500+ room experience and/or previous director level experience preferred.
RESPONSIBILITIES:
Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly
Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Implements and monitors all corporate marketing programs
Ensures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
Runs and completes daily reports analyze data and make decisions based on data
Resolves guest issues and concerns to guest satisfaction
Recruits interviews and trains associates
Participates in the Property Manager on Duty program.
Is certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department.
Completes tasks or projects as assigned or as required.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min
USD $64,480.00/Yr.
Compensation Mid
USD $78,287.40/Yr.
Compensation Max
USD $93,944.88/Yr.
Apply for this position (https://careers-aimbridge.icims.com/jobs/359088/director-front-office-oem/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyHoliday Inn Express Hayward
Posted Date48 minutes ago(11/13/2024 4:32 PM)
ID2024-359088
LocationUS-CA-Hayward
CategoryFront Office/Guest Services
TypeRegular
StatusFull-Time
Company : NameAimbridge Hospitality
