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About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

What's the job?

Responsible for providing day-to-day leadership across the food and beverage operation of the resort; maximising financial returns, driving development of people, creating and maintaining unique guest experiences, executing on brand standards, and building awareness of the resort, its product offerings and brand in the local community. In addition the role is also responsible for ensuring compliance with all governmental regulations concerning health, safety, or other licensing and applicable legislative requirements.

Your day-to-day

As part of your day-to-day responsibilities, you will collaborate with the Human Resources Manager to develop and implement training programs aimed at improving food and beverage team member engagement, aligning with the resort's brand service behaviors. You will also oversee succession planning, establish and monitor KPIs, provide mentoring and feedback, and manage staffing and HR-related actions. Additionally, you will coordinate with Venue Managers to ensure effective rostering and labor cost management, review sales performance, and focus on guest satisfaction metrics. Other duties include maintaining a safe environment, acting as a public relations representative, promoting environmental sustainability, and leading food safety activities.

Your role also involves ensuring compliance with health and safety regulations, planning and assigning daily staffing requirements, and training team members in quality and service standards. You will promote teamwork and quality service through regular communication with other departments. In enhancing the guest experience, you will uphold brand standards, drive guest satisfaction, and respond to guest feedback. You will also work with other managers to maintain facilities and equipment, analyze guest insights, and promote health and wellbeing initiatives for team members.

What we need from you

• Bachelor’s degree/higher education qualification/equivalent in Hotel Management, culinary arts, or related field plus 4+ years of related experience, including management experience.

• Must speak fluent English.

• Must obtain certification or permits as required by local governmental agencies.

What we offer

• World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields

• An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.

• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.

• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.