Easter Seals Jobs

Description

Part time - 3 days a week

We are providing a long term contract employment opportunity for a Help Desk Analyst in Haverford, Pennsylvania. The primary function of this role will be to offer technical support within our industry. The workplace will be a dynamic environment where you will handle various tech support issues.

Responsibilities:

• Efficiently manage and resolve tech support tickets

• Actively involved in the onboarding and offboarding process

• Maintain a comprehensive understanding of Active Directory, Jira Service Management, and Microsoft products to better serve our customers

• Utilize JIRA for service management, enhancing the overall efficiency of our processes

• Ensure all customer inquiries are handled promptly and professionally

• Keep up-to-date and accurate records of all customer interactions

• Regularly monitor customer accounts and take the necessary action when needed.

Requirements

• Active Directory to manage user accounts and troubleshoot issues.

• Jira Service Management for incident management and service request fulfillment.

• Ability to diagnose and resolve technical hardware and software issues.

• Understanding of ITIL framework and principles.

• Knowledge of basic network troubleshooting.

• A degree in Computer Science, Information Technology, or a related field is desired.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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