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Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way (http://get.sprinklr.com/hubfs/SprinklrWay.pdf) .

Job Description

What Does Success Look Like

We seek an experienced Product Design Manager who enjoys working with creatives, product managers and developers every day. You will lead designers in creating our next-gen software using our existing design system and AI. You will report to our Senior Product Design Manager and work in partnership with product and development teams to define the design team priorities and align designers. You will enable designers through weekly 1x1s and quarterly reviews.

You will focus on aligning cross-functional teams to efficiently scale the business and deliver customer value in an agile process. The Product Design Manager’s Success is defined by empowering designers to thrive in a fast-paced environment, aligning to business priorities, and providing clear and transparent communications to leaders and stakeholders while developing and retaining a happy design team.

What You’ll Do

• Implement and enforce agile processes to organize multiple design initiatives and drive deliverables to dependent teams

• Ensure user happiness through AI driven interfaces

• Empower and train designers to be successful in existing processes

• Responsible for day-to-day operations of design pods

• Mentor designers and help define a career path for individual contributors

• Responsible for design team's capacity, velocity, burndown, and actively clearing blocks

• Clearly articulates blocks, gaps, and opportunities to leadership, and comes with potential solutions

• Strategic partner with the Product Owner and SCRUM Masters

• Help designers understand design direction, feedback, and set clear expectations

• Manage team workload and competing priorities

• Collaborate with product management teams to ensure a smooth product development

• process

• Collaborate with development teams to ensure a seamless relationship between design, product, and development team and pixel perfect execution

• Participate in UX and design activities such as user testing, user research, and design workshops

• Background in design management or experience working in a design environment directly with designers required

• Previous background as a designer is a must

• Managing design teams and working alongside additional design managers is a must

What Makes You Qualified

• You are creative and open to critique, and face challenges in design head-on. You love working with designers’ non-linear creative thinking approach to solving problems. You have a strong passion for user experiences and strive for excellence, while empathizing with users. You are ok with not necessarily having well-defined milestones in the creative process. You thrive in a fast paced and flexible environment and communicate and work well with designers.

• What You Will Bring to the Team

• Organized strategic design thinker

• Experience understanding needs of business and end customers

• Experience collaborating with designers, researchers, product, and developers

• Passion for user experience and design

• Passionate about product design and building world-class enterprise solutions

• Passionate about AI and new technologies

• Deep understanding of the design process

• Track record of applying creative thinking and analysis to solve business in design

• Ability to communicate with a variety of people/personalities in design

• Ability to thrive in a multifaceted, fast-paced environment in software development

• Ability to take on multiple responsibilities and do what it takes to get things done

• Experience in Figma and design tooling is required

• Experience building and shipping software is required

• Experience working directly with stakeholders and users is fundamental

• A minimum of 5-9 years of work experience in the same or similar position is required

OUR EVP

Why you'll love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today

than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well- being programs, and financial protection for you and your family through a range of global

and localized plans throughout the world.

Find out more about the Sprinklr Design team, who we are, and what we do at

https://sprinklr.design/

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s

digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO- Our philosophy: Our goal is to ensure every employee feels like they belong and

are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and

lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .