Easter Seals Jobs

Description We are in search of a Telecommunications Specialist to join our team in Hartford, Connecticut. This role primarily involves the maintenance and upgrade of Voice Mail and other electronic Voice related messaging systems, designing solutions for the telecommunications enterprise, and troubleshooting wired and wireless telephony equipment.

Responsibilities:

• Maintain and upgrade Voice Mail and other electronic Voice related messaging systems

• Design solutions for the telecommunications enterprise

• Troubleshoot and maintain wired and wireless telephony equipment

• Understand and troubleshoot networking equipment

• Formulate new procedures and coordinate convergence software and hardware installations

• Document engineering standards and proposals or recommendations for all convergence designs/implementations

• Maintain an inventory of equipment, supplies and spare parts

• Assist in educating end users with telephony equipment and software installations

• Understand BICSI standards and best practices in a converged voice/data enterprise environment

• Participate in the evaluation and recommendation of new technologies

• Proactively research and locate necessary tools and processes to identify troublesome trends

• Prepare written documentation of the need for application changes or replacements, and coordinate staff and manage project plans for their implementation

• Participate in, develop, implement, document and validate comprehensive test plans complying with current standards

• Function as a liaison to the system users and stakeholders to translate business requirements into technical requirements, data flows and process flows

• Participate in the system selection process, including needs assessment, RFP and vendor selection

• Perform other duties as required, including 3rd level networking support and on-call support if applicable. Requirements

• Proficient in Avaya CMS and Zoom

• Familiar with Crystal Reports

• Experience with Management Systems

• Proficiency in Microsoft Access and Microsoft Excel

• Knowledge of About Time software

• Strong communication skills

• Excellent customer service abilities

• Experience with documentation procedures

• Telecommunications Specialist experience is preferred

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