Easter Seals Jobs

Full time contract to direct opportunity for a Senior Manager – BPO Project Management & Operations – Indirect Procurement

This is a remote opportunity and business hours will be Eastern Time Zone.

Salary range up to $140,000k

The Global Supply Management (“GSM”) Global Supply Chain (“GSC”) Indirect Global Procurement (“IGP”) organization seeks to leverage support for Indirect Global Procurement BPO (Business Process Outsourcing) Project Management & Operations Management Services, working closely with Procurement Teams, Outsourced Managed Service Provider(s) (MSPs) and other Functional Owners including but not limited to Business Owners, COE, Legal, Privacy, Insurance, Cyber Security, Finance, 3rd party vendors, etc. Indirect Procurement BPO includes the following core functions: Procurement Operations, Contract Management, Strategic Sourcing, Category Management, Supplier Relationship Management, IGP Support (Reporting/Tools/Training), and more.

Key Job Responsibilities

• Operations Management: Run Day-to-Day Business Operations by Designing, Testing, Implementing, Continually Improving and Leading tactical MSP Service Delivery. Optimize Business Process by documenting, streamlining and continually improving ways of working. Perform audits, root cause analysis and design/implement sustainable corrective actions/ plans. Design, document, quality control check tactical, and continuously improve click-by-click SOPs (Standard Operating Procedures) and workflow. Serve as centralized escalation respond-restore-workaround-resolve point of contact, ensuring adherence to escalation plan and timely resolution. Reduce Tier 3 level escalations to Tier 1 and Tier 2.

• Workforce Management: Support resource planning and workforce management to ensure BPO capability, quality and quantity matches needs.

• Project Management: Scope and deliver special programs and projects. Lead Onboarding for changes (example: for new supplier location ensure appropriate people, process, technology is in place). Coordinate project meetings, draft agendas, ensure adherence to deadlines and milestones, develop presentation materials, coordinate with internal stakeholders on materials, and track decisions, outcomes, and follow-up action items.

Qualifications:

Relevant Work Experience: 8+ years with global, complex, strategic initiatives/ corporate environment. Management consulting background preferred but not required.

Function Specific Experience-Business Process Management (Preferred): 2+ Years process optimization, process design, capture/documentation, continuous improvements, and project management.

Function Specific Expertise-Indirect Procurement (Required): 4+ Years with Focus on Strategic Sourcing, Contract Management, Purchasing/Procurement Operations (combination preferred).

Function Specific Experience-BPO/Outsourcing (Required): 4+ years BPO experience (vendor management, outsourcing, offshore service provider/program management, supplier performance/ relationship management, governance). Procurement BPO highly preferred. Accounting/Finance BPO acceptable. Other functions considered.

Category Specific Expertise-2+ Years (combined) of any two of the following: IT, Professional Services/Consulting, HR, Marketing, MRO, Facilities, Utilities, Capex.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.