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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Client Success Manager Imaging, CDS will work with customer sites that are early adopters of AI solutions and will serve as the key link between the customer site IT, AI Vendor IT, implementation teams, data science and research teams, and the clinical stakeholders. This role will be vital to ensure that the correct data can be collected and leveraged by the Health Care Economics team during an AI pilot with the goal of future insurance reimbursement.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Responsible for being an internal subject matter expert and the primary expert supporting proposals and specifying required needs to clients, IT teams, data science and research teams, AI vendors

• Responsible for working hands-on with health systems clients staff ramping new processes to support the program

• Responsible for working with executives and program managers at large health systems, imaging centers or hospitals

• Responsible for building consensus among various stakeholders

• Responsible for driving different teams and timelines internal and external to the BU

• Responsible for dynamic problem solving and thinking outside the box when challenges arise during implementation or pilots

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of CSM experience at a PACs, AI, or Radiology Imaging Vendor

• Proven broad familiarity working with Hospital IT (understanding of EHR and interoperability challenges)

• Ability to manage multiple projects and stakeholders that might be geographically widespread and in different time zones

• Proven understanding of radiologist workflow in a hospital or imaging center

• Experience in heavy customer-facing presentation and information discovery

• Proven working knowledge of Microsoft Office Suite

• Ability to travel up to 50%

Preferred Qualifications:

• 3+ years of relevant experience with healthcare AI and working knowledge of Health IT standards

• Experience as a Radiology Technologist or PACs Admin

• Proven understanding of imaging workflow with AI

• Expertise with solutions, vendors, and customers in medical imaging IT

• Proven solid interpersonal, communication, and organizational skills within a multicultural environment

• Proven advanced problem solving and critical reasoning skills

• Proven solid internal negotiating skills

• Ability to make timely decisions

• Solid personal energy and ability to energize others

• Proven understanding of insurance reimbursement for AI (NTAP, CPT III codes)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.