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Reference #: 4579335 THE POSITION Searching for an exciting career that is never the same day twice?  The Information Technology Generalist 1 works with a wide-range of people on a variety of desktop IT projects and is involved with the entire life-cycle of IT asset management.

The Health and Human Services (HHS) IT Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). Take the next step in your professional career, apply with us today!

DESCRIPTION OF WORK The incumbent in this position works in the project manager role for desktop IT projects using established project management methodologies. You will work with the program areas within the Delivery Center Departments on desktop IT projects like PC replacements and deployments, PC relocations during a office move, and multi-function device (MFD) lease replacements. You will determine the project requirements, request & review quotes, create project plans, coordinate support, monitor progress and conduct post-project reviews. This position requires close work and coordination of other IT groups, business program areas and vendors on contract to ensure projects are as successful and least disruptive to the program areas as possible.

The position is also responsible for Service Asset & Configuration Management (SACM).  This includes, but is not limited to: maintaining inventory of hardware and software assets and configuration items, working with other areas to ensure assets are categorized and updated correctly with the ITSM tool (ServiceNow), obtaining quotes, ensuring software is renewed in a timely manner, coordination of asset maintenance and repair, and physical surplus of assets.

By assisting the program areas with their IT project and asset needs you are allowing them to focus on their mission of improving the quality of life for Pennsylvania's individuals and families.

Additional details regarding the duties of this position may be found in theposition description.

Work Schedule and Additional Information: Full-time employment. Work hours are 7:30 am to 5:00 pm, (candidate may decide schedule). Monday - Friday. Lunch period will be based on selected work schedule (30 minute/1 hour lunch).

Telework: You will be required to report in-person to the Harrisburg headquarters office 1 day a week and will have the option to work from home (telework) the other 4 days. This could change and you may be required to come into the office more frequently. Specific in-office day will be determined by staffing requirements. The office is headquartered at 2525 North 7th Street, Harrisburg. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary:Selected candidates, who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $58,035.00. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Information Technology Trainee or Information Technology Technician; or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or An equivalent combination of experience and training.Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.