Easter Seals Jobs

Description:

The IT Site Services Technician 2 is responsible for resolving all technical issues for all end points for their dedicated location. Technician 2's are the subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, and resolving incidents related to end user systems and access to mission critical systems within the defined SLA.

Job Duties/Responsibilities:

• Works in liaison with IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.

• Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required

• Identify, research, resolve technical issues for local and remote staff.

• Become the subject matter expert for various software applications and end point configurations for the business.

• Conduct routine equipment servicing out in the field.

• Perform on-site activities, related to installation, repair, management and maintenance.

• Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.

• Track IT Assets and maintain updated information in the appropriate ITAM database.

• Document, track, and monitor problems to ensure timely resolution within the established SLA’s of the business.

• Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics.

• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.

• Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed.

• Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.

• Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production.

• Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.

• Perform technology upgrades and refreshes.

• Perform work via IT Ticketing system to assist customers in person, over the phone, chat and remotely.

• Assist in tracking and completing tickets pertaining to application, network, and system issues.

• Maintaining Active Directory Users and Computers.

• Administer user accounts and permissions to various application, as well as client software.

• Serve as technical liaison between program staff and IT.

• Assist with Service Desk surge support.

• Perform other duties as assigned by management.

Skills:

Support, Desktop, Technical support, Customer service, Hardware, Troubleshooting

Additional Skills & Qualifications:

• High school diploma, GED, or equivalent combination of education, technical training or work experience considered in lieu of degree.

• Minimum of 2-4 years of related IT experience.

• A portion of time is normally spent performing individual tasks related to the unit or sub-unit.

• Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.

• Strong organizational skills and ability to multi-task in a medium-size business environment.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.