Job Information
Commonwealth of Pennsylvania Business Analyst, PHIEA in Harrisburg, Pennsylvania
Reference #: 4667749 THE POSITION Are you looking for meaningful work supporting health care programs with a positive impact on the lives of others? Do you possess a strong customer service background with a focus on creating efficient procedures and a positive customer experience? If so, then we are looking for you! This is a great opportunity to work at Pennie, Pennsylvania's state-based health insurance marketplace. If you are looking for a rewarding opportunity to make a significant impact at one of the largest state-based marketplaces, apply today!
DESCRIPTION OF WORK The work of this position focuses on assisting in the day-to-day operations of PHIEA's Contact Center, ultimately improving outcomes for Pennsylvanians who have health insurance needs not met by other minimum essential coverage. Additionally, this position supports the development of process documents and implements improvements to increase efficiency. This position also reviews Contact Center statistics to identify trends, project staffing requirements, and otherwise recommend improvements to processes related to managing the customer service program.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Periodic travel in-state and out-of-state may be required. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements:
Two years of experience in a call center setting involving the review, analysis, modification, and implementation of customer-facing procedures, policies, and directives. Bachelor's degree in Business Administration, Business Management, Healthcare Administration, Operations Management, Information Systems, or a related field; or An equivalent combination of experience and training.
Additional Requirements: Pennsylvania residency is required. You must be able to perform essential job functions.
Preferred Qualifications (not required): Strong written and verbal communication, time management, and presentation skills. Experience in the health insurance industry Experience with Affordable Care Act (ACA) federal or state-based exchanges and/or Health Insurance companies
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.em loyment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
