Easter Seals Jobs

Our client is looking for a Salesforce Engagement Manager II to join their team – a practitioner who accelerates outcomes, affects positive change, and moves business forward.

Position Overview:

The Engagement Manager II (EM II) position is a delivery leadership position in our client. The individual manages one or more projects/project teams/programs at a time. The EM II provides ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients. The EM role quantifies the business benefits of project outcomes throughout the engagement.

In this Salesforce-focused role, an Engagement Manager II is expected to have the experience and background to perform all the duties described below for engagements of all service types, including all those expected of an EM I, along with complex deliverable-based, fully outsourced, or large-scale Salesforce engagements or programs. This position requires a more demanding set of skills, educational background , and demonstrated experience related to the Salesforce practice area.

Responsibilities:

Strategic Thinker and Market Strategist

• Customer-First Mindset:

• Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance.

• Succinctly understands and explains how application solution addresses customer needs and discusses benefits in terms of business value versus technology features.

• Establish and perform periodic customer, project, and solution “health checks” with client project teams baselined on the target metrics associated with the Value Streams defined at the onset of the engagement.

• Ensure customer reference-ability and support and enhance ongoing relationships.

• Define and implement a Communication Plan that meets project and customer expectations, then urgently ensure a rhythm of “continuous communication” and escalation inside our client and with the client relative to project status, opportunities, and imminent risks.

• Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders.

• Innovative:

• Thinks out of the box and works to solve business problems.

• Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end with an ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation.

• Leadership Presence:

• Inspires and motivates a sense of direction and purpose.

• Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work.

• Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose.

• Strategic Perspective and Judgement:

• Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables.

• Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business and the broad strategy and translates it into meaningful goals and objectives.

• Collaborates with the account team to ensure costs, planning, governance, and risks are visible and issues are resolved.

Project and Team Management

• Possesses sufficient experience directly managing Salesforce projects as it relates to the position of EM II

• Able to articulate the high-level activities and deliverables during each phase of the project lifecycle.

• Able to articulate high-level KPIs that he/she tracks to manage and control project.

• Demonstrates ability to work as a part of a team.

• Seeks the perspective and expertise of others.

Customer Focus

• Ability to articulate the value provided to the customer.

• Demonstrates effective customer management skills and delivers services in a timely and professional way.

Organizational Agility/Drives for Results

• Understands and supports the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations, proactively resolve business issues on time, and then work vigorously to ensure the path towards fulfilling customer expectations is always dignified.

• Urgently and actively develops, maintains, and tracks quantifiable metrics that support business and project goals.

• Continually healthily challenges others and addresses performance gaps well before there are any negative impacts on service delivery.

• Situational Leadership – Adjusts behavior to best fit the style of others and the needed style based upon the situation, the customer culture, and project goals.

• Self-Awareness and Development – Recognizes own strengths and weaknesses, admits mistakes, proactively seeks feedback from others, and extracts learning from failure.

Building Relationships/Trust and Assessing Talent

• Collaborates/Creates Buy-In – Builds both informal and formal relationships across organizational boundaries.

• Assessing Talent and Push – Mentors, manages, and develops project team members; conducts annual reviews of employee performance where required.

• Leading Inclusively – Recruits, develops, and retains a diverse, high-quality workforce; maintains a high-performing team that leads and manages an inclusive workplace and maximizes each person’s talents to achieve sound results.

Skills and Qualifications:

• B.S. in Computer Science (other majors acceptable with requisite experience)

• 13 or more years of experience in information technology and professional services at a consulting services technology provider

• 5 or more years of project management experience

• 4 or more years of Salesforce experience is a must; ideally someone who started his/her career as a developer and then rose through the ranks.

• Experience in enterprise architecture and solution design

• Demonstrated hands-on and end-to-end ownership experience in managing Salesforce implementation, integration, or customization projects.

• Understanding of the Salesforce platform, including Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce1 and its functionalities

• Certifications such as Certified Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant

• Excellent grasp of project management methodologies such as Agile or Scrum, specifically in the context of Salesforce-related projects

• Proven track record in stakeholder management, requirement gathering, and translating business processes into Salesforce solutions.

• Excellent experience with MS Office (Excel, Word, PowerPoint)

Requisite Abilities:

• Possesses incredible degrees of situational awareness with “Customer First Mindset.”

• Operates with a sense of “healthy paranoia” by continually ensuring the customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed.

• Excellent oral and written communication skills, analysis and problem-solving skills, and time management and organizational skills

• Demonstrated experience communicating with and presenting to senior executive/director levels.

• Superior people and personnel management skills

• Self-Development – Active in and passionate about their own personal and professional development and remains up to date on required readings and training; understands areas for growth and learning, create a plan to improve, and aggressively pursue that plan.

Top Skills Details:

• Need suite of Salesforce product exposure as this is a strategic hire.

• 50% Salesforce technical expertise/50% delivery expertise

• Open to location, including Canada.

• Experience with $1+M Salesforce projects with 10-12 resources on average

• Need to be able to multi-task across projects as this individual may have 3-4 projects on their plate at a time.

• Excellent grasp of project management methodologies such as Agile or Scrum, specifically in the context of Salesforce-related projects

• Project Management: managing teams/projects, budget, profit, and loss, etc.

• Experience with managing client relationships and executive relationships

• People management experience

EVP:

• Fast paced, growing organization with dynamic work environment

• Diversity and Inclusion

• Leadership/Professional Development and growth opportunity

• Training programs

• Good management team who helps their team members grow.

• Deliver cost effective solutions (20% to 50% less than all onsite resources) by leveraging on-site, near-shore (MIC) and multiple offshore (India Solution Center/Manila) resources and expertise for your project.

• Work on complicated/exciting/visible projects across multiple product lines/services within emerging technology stacks

• Because we own them, you will see projects through completion vs. only a phase at a time; we meet the customer where they are.

• Size offers ability for “voice to be heard.”

• Channel Partnerships

• Forbes Top 100 companies to work for

• Work/life balance flexibility: limited travel, go home when work is done, no one working 60-70 hours per week like at other companies.

• Global Presence: 200+ concurrent engagements with facilities in the U.S, Canada, Europe, and Asia.

Pay and Benefits

The pay range for this position is $105000.00 - $150000.00

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

• Medical, Dental, and Vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life and AD&D for employee and dependents)• Short and Long-Term Disability• Health Spending Account (HSA)• Transportation Benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.