Job Information
MAG IT Specialist in Hanover, Maryland
Position Summary
MAG Aerospace is seeking an experienced IT Specialist to support as a System Administrator for multiple DoD guest systems at various classifications. Tasks include performing help desk, account creation, ticket management, hardware, and software installation, troubleshooting and other administrative tasks associated with ongoing maintenance and enhancement of information systems and services.
This is an opportunity to be involved in the newly formed PM Cyber & Space and be a part of the rapidly growing Cyber and Space Program Office responsible for key capabilities within the offensive cyber operations world.
Essential Duties and Responsibilities
Duties include, but not limited to:
Performs tier 1 support to end users, examples include
Creating and responding to helpdesk tickets, Process new users
Helping and teaching new users how to setup account accesses, Enrolling users with mobile devices,
Troubleshooting Windows 11 and MS Office issues with end users
Troubleshooting PKI and email issues with end users
Resetting passwords on user accounts
Perform tasks based on new projects and modernization
Research software and hardware solutions
Help identify requirements and assist in the approval of hardware/software solution
Conduct ongoing cybersecurity maintenance on information systems
Updating, upgrading, security hardening and maintenance tasks on a variety of servers including physical, virtual and cloud based.
Perform Security Technical Implementation Guide (STIG) configurations on Windows, Linux and Network based technologies.
· Be able to work independently to produce and maintain system of the following server applications, service types and technologies:
MS Windows Server 2019-2022, MS Windows 11, MS Exchange 2019, MS SharePoint, MS SQL, VMware ESXI,VMware VSphere
Red Hat Enterprise Linux (RHEL)
Video Teleconference Systems (VTCs)
Cisco supported IOS command line interface (CLI)
MS Group Policy Objects (GPOs)
MS Office suite
DoD CAC PKI token certificate concepts
Security hardening of Servers and client Operating Systems
Host Based Security System (HBSS) - Trelix EPO, Anti-virus and plugins
Deploying Windows images
Network technologies including DHCP and VLANs
STIG compliance of Server and client Operating Systems
NSA Type 1 encryption devices
Metro Ethernet WAN technologies (MPLS)
ACAS (Tenable Security Center & Nessus)
Requirements
Minimum Requirements
Knowledge and Skills
Knowledge of customer service, the ability to listen carefully and the ability to quickly determine problem solutions or escalation path.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ability to apply general rules to specific problems to produce answers that make sense
Ability to read and understand information and ideas presented in writing.
Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Ability to communicate information and ideas in writing and while speaking so others will understand.
Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Skill in organizing resources and establishing priorities.
Ability to provide technical training to non-technical end users.
Ability to learn, adapt and support new systems and applications. Hands on experience with the installation, configuration, troubleshooting and operations of IT technologies such as Desktop Computers, Monitors, Keyboard Video Mouse (KVM) switches, Printers, Laptops, routers, and switches.
Demonstrated knowledge of system security certification and accreditation policies, directives, regulations, and instructions for Government AIS networks.
Clearance
- TS with SCI Eligibility
Experience
- Minimum of five (5) years experience in system administration.
Education
Four (4) years experience may be substituted for a bachelor’s degree in a related field of study.
Meet requirements for DoD 8140 or DoD 8570.
Desired Requirements
Bachelor’s Degree with course of study in Computer Science, Information Systems, Engineering or Business
Any experience in compliance with Army, DoD or other Government Information Systems and Information Assurance policies
Experience in configuration, documenting and security hardening of MS Windows and Linux based systems; risk analysis; disaster recover; system log analysis
TS/SCI
Other Qualifications
Ability to work in office/lab environments
Ability to travel 5%
#LI-LV1
Special Note
The position is contingent upon candidate’s ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.
Government or customer site-specific requirements may include, but are not limited to, proof of full COVID-19 vaccination status, except in circumstances where a candidate is legally entitled to an accommodation.
Company Policy
MAG Aerospace (MAG) is an Equal Opportunity/Affirmative Action Employer and is committed to Diversity and Inclusion. We encourage diverse candidates to apply to our positions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Click below for the “Know Your Rights” and “Pay Transparency Nondiscrimination” supplement posters.
https://www.dol.gov/agencies/ofccp/posters
MAG Aerospace (MAG) is committed to providing an online application process that is accessible to all, including individuals with a disability, by offering an alternative way to apply for job openings. This alternative method is available for those who cannot otherwise complete the online application due to a disability or need for accommodation.
MAG provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam-Era Veterans’ Readjustment Assistance Act of 1974, and certain state and/or local laws.
If you need assistance due to a disability, please contact the MAG Aerospace Recruiting email:
Applicant.Assist@mag.us or call (703) 376-8993.
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Job Locations MD-Hanover
ID 2024-7159
Work Region CONUS
Category Information Technology
Clearance TS/SCI Eligibility
