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Oracle Customer Success Services Senior Sales Manager in Hanoi, Vietnam

Job Description

Looking for a highly self-motivated and driven individual to grow Customer Success within Oracle's installed base. This position is responsible for new account development and/or expanding existing accounts, working with partners within an established geographic territory. Responsible for selling services for Oracle's solutions and products, both in Hybrid and Multi-cloud for platform and SaaS subscriptions area:

  • Primary responsibility may include finding and generating new customers either direct or through working with partners.

  • Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel. Strong ability to develop, strengthen and maintain relationships with Oracle internal and with our partners is highly critical.

  • Technically savvy on technology adoption and have Enterprise Architect exposure and skillset.

  • Develop strategies to align enterprise transformations with both Oracle internal and customer architects and explaining the business value of services

  • Understand enterprise customer industry applications building blocks.

  • Global account/key account director experience a bonus.

  • Experience in crafting a managed services/outsourcing deals in IT operations a bonus

  • at least 6-10 years of IT sales/technical experience.

Career Level - IC4

Responsibilities

KEY RESPONSIBILITIES:

  1. Identify and understand customer's IT support and operational challenges

  2. Proposes CSS solutions to address customer's business/IT problems, may include education/Training services

  3. Engage with CSS local/global COE pre-sales/delivery resources to ensure meeting oracle objectives of customer success and satisfaction.

  4. Entrench and build long-term business relationship with key customer accounts for the objectives of becoming their managed services provider on oracle products. Strong ability to develop, strengthen and maintain relationships within Oracle internal and with our partners is highly critical.

  5. Work with Oracle xLOB and partners to position CSS services/solutions as part of end-to-end Oracle solutions

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 6-10 years relevant work experience. BS/BA preferred.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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