Job Information
Fedcap Workshop Performance Specialist ( Bilingual French/English) in Hamilton, Ontario
We're Hiring at Fedcap Canada. Join us as a Workshop Performance Specialist! Compensation: $50k to $65k (CAD). Fedcap Canada is excited to play an integral part in the transformation of Ontario’s Employment Services system in its role as the Service System Manager for multiple catchment areas. Fedcap Canada employees work in partnership with service partners focused on providing tailored support for unemployed people, including those with disabilities, on their journey towards employment and into sustainable work. Our goals are to enhance local capacity while amplifying the good work and best practices already underway.
Position Summary:
The successful candidate will be responsible for assessing the quality and effectiveness of training delivery across our Service Provider network, supporting curricula development and enhancement, and supporting continuous improvement of Power of Possible training delivery (Fedcap’s proprietary work readiness training curriculum).
Essential Responsibilities:
Train our Service Provider Network in all aspects of the delivery of life skills and work readiness training curriculum to jobseekers (Train the trainer model).
Observe life skills and work readiness training groups delivered by Service Providers.
Assess Service Provider delivery and adherence to the training curriculum.
Ensures the Service Provider's method of delivery is aligned with the training curriculum.
Completes a full review of observed sessions and provides constructive feedback to both the training delivery staff and the Service Provider management team.
Supports the continuous improvement cycle through goal setting with Service Providers.
Monitors Service Provider performance (as it relates to training delivery) to ensure the effectiveness of training delivery is maintained.
Education and Experience:
Bachelor's degree or higher preferred.
Experience working in Human Services in a work readiness capacity.
Capacity to meet tight deadlines and work additional hours when needed.
A skilled negotiator with the ability to make recommendations based on observation and analysis.
Experience working with the following populations: Persons with barriers to employment; Persons with disabilities; Francophones; Newcomers; Indigenous populations; and Youth with Higher Support Needs.
Bilingual French/English
Knowledge, Skills, and Abilities:
Demonstrable knowledge of
embrace the mission, vision, and goals of Fedcap Canada and The Fedcap Group and execution of relevant policies and procedures.
strong organizational, administration, presentation, and communication skills (both verbal and written).
Cultural competency
Demonstrable ability to
effectively engage and train to a wide variety of learning styles.
think analytically to identify training needs and evaluate the effectiveness of training
utilize social media to communicate
analyze and organize data for contractual reporting.
work cooperatively with others on a team.
be accurate, precise, and attentive to detail.
build strong interpersonal relationships with internal and external stakeholders.
maintain the highest level of confidentiality, integrity, and ethical practice.
meet the goals of the organization.
navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.
Fedcap Canada provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.
Fedcap Canada warmly welcomes people with disabilities to join our diverse team and seeks to ensure an accessible hiring process as per the AODA Employment Standard. Please let the recruiter know if you require any accommodations, including but not limited to documents in accessible formats or accommodations during interviews.
