Job Information
Carmen's Group Corporate Sales & Event Coordinator - Hamilton Convention Centre in Hamilton, Ontario
Carmens Group; an entertainment and hospitality company committed to creating
extraordinary experiences for our clients and guests. As a member of our team of
champions, you will gain meaningful work experience in a welcoming and exciting
environment where we lead by example and work together to deliver extraordinary
memories.
We are seeking somebody dynamic, personable and passionate to join our Hamilton Convention Centre team.
The Corporate Sales & Event Coordinator ensures that our standards of customer service and satisfaction are exceeded throughout the entire event planning process from the point of sale to event finalization.
OUR AWARDS:
Great Place to Work Certified – 2022, 2023, 2024
Most Trusted Executive Teams – 2023
Best Places to Work in Hospitality & Retail – 2023
Best Places to Work in Canada – 2024
Best Workplaces for Women – 2024
Best Workplaces for Mental Wellness - 2024
OPPORTUNITIES WILL INCLUDE:
Actively pursue and acquire new corporate event bookings utilizing effective outbound and inbound sales techniques
Provide innovative ideas and input for increasing sales numbers, bookings and inquiries
Use superb customer service, communication and negotiation skills to establish new client relationships as well as nurturing existing ones
Conduct in person sales appointments with inquiring and existing clients
Conduct sales calls and venue tours, being a main point of contact for prospective and returning corporate clients
Conduct details appointments with clients for their upcoming events, creating accurate BEOs, floor plans, and other documents required. Maintain superb communication throughout the planning process with our clients and internal team members
Respond to customer inquiries, needs and concerns in a friendly, personal and efficient manner
Create event contracts and collect deposits
Stay up to date with current hospitality and event trends, as well as industry trends and adapt to information regarding product innovations, competitors and market conditions
Track sales ensuring targets are being achieved
Liaison with suppliers to assist your clients with execution of events
Attend and conduct scheduled team meetings prior to all events to guarantee successful execution
Other duties as required.
REQUIREMENTS:
2-3 years of special event, hospitality or travel and tourism related experience
1-2 years customer service experience required
Post Secondary education, in Business Administration, Hospitality or related field
A sales or marketing Degree from a recognized University is considered an asset
High levels of attention to detail and strong organizational skills
Superior verbal and written communication skills
A team oriented approach to work with strong abilities to provide and receive professional feedback for collective growth
Customer service mindset as well as a high level of ethics and integrity
Flexible work schedule
WHAT CAN WE OFFER?
Great Place to Work Certified
Competitive salary and bonus package
Pay on demand
Health & dental benefits
Group RRSP program
Hotel discounts worldwide
Personal wellness programs
Staff recognition, years of service rewards
Team social events
Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community
Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The C Hotel by Carmen’s, The Lakeview by Carmen’s, fig&lemon Catering, The Hamilton Convention Centre by Carmen's and The Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.
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