Easter Seals Jobs

Salary Description $50,000 - $55,000 Summary • Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full time Customer Care Specialist. The position will be responsible for managing a portfolio of key customer accounts and building rapport through effective brand/ product communication to deliver on the customer's printed packaging needs. • This is a unique opportunity for a self-motivated candidate who is eager to learn, has experience working in a customer-focused role, and possesses strong interpersonal and problem-solving skills. • Ideal candidates will be proactive, detail-oriented and adept at managing high-level customer relationships while delivering topnotch service. Primary Duties and Responsibilities: • Must possess a positive attitude, ability to work independently, support for teammates and leadership qualities that exemplify the Brook & Whittle model for excellent customer service • Acts as an effective liaison between Customer, Sales, Graphics, Manufacturing, Vendors and Management to ensure customer expectations are clear throughout the organization • Primary contact providing assistance to customers via phone, e-mail, webinar and occasional site visits. • Daily communication with customers regarding projects, open orders, timelines, deliverables and all other customer service-related topics • Processes orders and sends acknowledgments to clients, confirming job details, pricing and shipping dates. • Facilitates customer project meetings with cross-functional departments in attendance to provide a quality product which meets/exceeds customer expectations. • Interaction with the Art Department for customer artwork preparation • Arranges color samples and job documents to support the manufacturing workflow • Monitors open orders and proactively communicates about anticipated delays and any additional information as needed to support the client • Tracks shipped orders and forwards copies of BOL, Packing slip and COA documentation to customer upon completion of shipment. • Confers with production, shipping, warehouse to expedite or trace missing or delayed shipments. • Maintains information for customer profiles (account preferences), item specifications and all documents associated with account programs. • Receives customer complaints and coordinates product return/complaint resolution with Quality Department. • Participates in various training seminars, meetings and activities to ensure quality of daily service and to improve customer satisfaction and business performance. • Prepares and maintains various reports as needed. Qualifications • Associates Degree strongly preferred • 2 years of experience in printing, manufacturing or relatable business environment preferred • 2 years of experience managing client accounts and personal relationships preferred • Reading, writing, speaking and understanding English is required • Competency in Microsoft Office Suite • Previous experience or understanding of flexible packaging products is preferred. Competencies • Customer focused • Strong written and verbal communication skills • Detail oriented • Excellent planning and organizational skills • Critical thinking and problem-solving aptitude • Ability to comprehend and explain technical product / service information Work Environment & Physical Demands • Position is fast paced and operates in a clerical, office setting, routinely using standard office equipment such as computers, phones, photoc